Service Manager - New Center Opening (Mission Viejo, Ca)

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.

At Lucid, service is more than maintenance, it’s an extension of the ownership experience. As we continue to expand, we’re excited to bring a new service location to Mission Viejo, CA. Our Service Technicians are the foundation of every Lucid service center, working alongside some of the most advanced teams in the EV industry. We are seeking individuals who bring curiosity, precision, and energy to their craft, and who are passionate about delivering an exceptional, world-class experience to every Lucid customer.

Location : 28471 Marguerite Pkwy, Mission Viejo, CA 92692

All employees will be trained at and report to our Costa Mesa Service center until the new site opens in Mission Viejo.

The Service Manager will be responsible for the day-to-day operations of the Lucid Service Center, effectively managing a team of advisors, technicians, and parts staff. The Service Manager position will be responsible for building a world-class team focused on delivering the highest level of customer experience. The ideal candidate will demonstrate leadership within the organization, setting an example for their team while encouraging continuous improvement.

Responsibilities:

Manage and develop Service Team members and the day-to-day service business, including customer service interactions, reporting, and repairs

Performance Management: continually evaluate the performance of each employee and provide to feedback on a consistent basis to drive results

Select, train, and develop employees, ensuring all positions are filled in a timely manner

Support, implement and provide follow-up for all training

Ensure the team is providing the highest level of Lucid customer experience while developing lasting relationships

Address any client concerns or complaints quickly and professionally

Possess a working knowledge of all industry standards, regulations, restrictions, etc. and ensures department compliance

Delegate and direct all service tasks, ensuring client vehicles are repaired and returned on time

Monitor employee work and provide guidance, ongoing training, and development as needed

Work effective with Service Center technicians with the understanding that you may need to assist in repairs of Lucid Motors vehicles

Acquire a thorough understanding of Lucid Motors mission and the importance of your contribution through your role as a Service Manager

Assist with or perform administrative tasks

Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively

Other duties as assigned

Qualifications:

Minimum 10 years varied automotive service experience including measuring and holding team accountable for various KPI’s i.e. Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, PDI Completion/Turnaround time

Experience managing a team of technicians for selection, development, performance management, engagement and training

Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors

Verifi…