Store Associate - Aspen Collection - Winter 26-27

The Store Associate plays a key role in delivering an elevated, guest-centered experience to everyone who walks through our doors. From offering knowledgeable support on rental gear, apparel, and accessories to maintaining a clean, organized, and guest-ready environment, this role reflects the service standards of Aspen Snowmass. Store Associates go beyond the transaction—building lasting relationships through thoughtful service, anticipating guest needs, and supporting smooth daily operations. This position reports to the Store Manager.

Job Posting Deadline

Applications for this position will be accepted until October 1, 2026 for the 2026-2027 Winter Season.

Essential Job Functions / Key Job Responsibilities

Welcome each guest with a friendly, attentive approach that reflects a high standard of service and encourages engagement

Engage guests by listening actively, asking thoughtful questions, and guiding them through rental and retail process with personalized recommendations that enhance their experience and drive sales

Provide knowledgeable guidance on gear, apparel, and accessories by understanding product features, pricing, and resort services to support confident purchases and drive sales

Operate point-of-sale systems and RTP software accurately to process sales, rentals, returns, discounts, and payments in a smooth, timely manner

Maintain accurate cash handling and balance daily transactions with consistency and attention to detail

Maintain a clean, organized, and visually appealing sales floor using merchandising techniques that maximize product visibility and sales

Apply meticulous attention to detail and rigorously follow all safety and risk management protocols to guarantee guest safety, satisfaction, and trust in Aspen Snowmass services

Skillfully perform waxing and equipment maintenance to provide guests with top-quality gear that enhances their mountain experience

Support back-of-house operations such as organizing stockrooms, replenishing displays, and assisting with product receiving to keep inventory flow smooth

Monitor for security concerns, help deter theft, and promptly report inventory or cash discrepancies to management

Collaborate with teammates and take initiative to keep shop operations smooth, efficient, and aligned with a guest-first approach

Other duties as assigned

Education & Experience Requirements

High school diploma or equivalent required

1 year experience in retail sales and direct customer service within a fast-paced, guest-focused environment, emphasizing solution-oriented sales, preferred

Completion of ski manufacturers’ binding certification preferred or willingness to obtain

Knowledge, Skills & Abilities

Knowledge of winter sports equipment, apparel, and gear performance to match products to guest needs

Proficient knowledge with rental, ticketing, or reservation software systems

Familiarity with industry terminology and merchandising standards that support sales and engagement

Understanding of company policies, POS systems, and rental/retail operations best practices

Knowledge of United States currency, pricing, and accurate transaction handling

Skilled in retail selling techniques that build guest trust and guide purchasing decisions

Ability to communicate clearly and warmly in English; Spanish, Portuguese, or other languages helpful for international guests

Strong interpersonal skills with the ability to engage guests confidently across diverse situations

Ability to maintain a clean, organized sales floor and proactively identify merchandising opportunities

Adaptable and productive in a fast-paced environment while prioritizing guest experience

Collaborative team player committed to service excellence and shared goals

Consistently deliver friendly, knowledgeable, and solution-oriented service that drives repeat business

Take initiative to contribute to overall store operations and a seamless guest experience

Work Environment & Physical Demands

Ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be required

Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces

Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance

Job Benefits

This position is classified as a seasonal full-time position eligible for the following benefits: Enrollment dates differ across the various programs.

Paid Time Off Programs

Paid Leave Programs

Employee Ski Pass and Dependent Ski Passes

Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonab…