Dutch Speaking Reservations Agent For Booking.com - Work Remote In Greece

Dutch Speaking Reservations Agent For Booking.com

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across a diverse range of industries. With a proven track record of placing thousands of professionals in rewarding careers throughout Europe, we pride ourselves on delivering a premium, candidate-first experience at every stage of the journey. At Mercier Consultancy Group, we don't simply fill positions — we build careers, forge partnerships, and open doors to life-changing opportunities.

Job Overview

Mercier Consultancy Group is proud to present an outstanding opportunity for a Dutch Speaking Reservations Agent For Booking.com position in Greece, one of the most sought-after Dutch-speaking jobs available in the European travel sector today. In this dynamic role, you will serve as the primary point of contact for Dutch-speaking travellers navigating the world-renowned Booking.com platform, delivering seamless customer service that elevates every aspect of the travel experience. If you are passionate about travel, fluent in Dutch, and eager to build a rewarding international career, this remote role based within Greece offers everything you need to thrive.

Key Responsibilities

Handle inbound contacts from Dutch-speaking travellers via phone, email, and live chat, providing accurate and timely assistance regarding reservations, bookings, and travel itineraries on the Booking.com platform.

Assist customers with new reservations, modifications, cancellations, and special requests, ensuring every interaction reflects the highest standards of hospitality and professionalism.

Investigate and resolve customer complaints or issues related to accommodation, payment discrepancies, or booking errors, delivering swift and satisfactory outcomes for all parties involved.

Liaise effectively with hotels, property partners, and third-party travel suppliers on behalf of Dutch-speaking customers to confirm, amend, or escalate booking-related matters.

Provide expert guidance to travellers on destination information, property amenities, cancellation policies, and travel documentation requirements.

Accurately document all customer interactions, case notes, and resolutions within the CRM system, maintaining meticulous records in line with data compliance standards.

Identify opportunities to upsell or cross-sell travel products and services, contributing to team performance targets and overall revenue goals within the travel industry.

Collaborate with team leaders and quality assurance coaches to continuously improve service delivery, share best practices, and support a culture of excellence within the reservations department.