Program & Outreach Coordinator

WRTP | BIG STEP is a nonprofit workforce development organization dedicated to connecting individuals with family-sustaining careers in the skilled trades, construction, manufacturing, and other high-demand industries. Through training, apprenticeship readiness, and partnerships with employers and community organizations, WRTP | BIG STEP strengthens the workforce while supporting economic opportunity and equity in the communities it serves.

WRTP | BIG STEP is seeking a Program & Outreach Coordinator to support workforce training programs that connect individuals to family-supporting careers. This role plays a key part in ensuring strong participant engagement, smooth program operations, and successful outcomes.

This is a hands-on, program coordination–focused position responsible for managing day-to-day program operations and supporting participant success throughout the program lifecycle. The Coordinator leads scheduling, logistics, and participant engagement efforts, with outreach, recruitment, and intake support provided as needed to maintain a strong program pipeline.

This role primarily focuses on program coordination, ensuring efficient execution and participant progression, while assisting with outreach and intake activities when available and needed.

The Coordinator works closely with participants, staff, and community partners to move individuals through the program pipeline—from initial contact through enrollment and participation. This position operates independently within established program structures and under the guidance of program leadership.

This is a represented (union) position and does not include supervisory or program design responsibilities.

Essential Duties and Responsibilities

Program Coordination & Execution

Coordinate daily operations of workforce programs, including scheduling, logistics, and participant communication

Facilitate soft skills training and deliver assigned curriculum content as needed to support participant success

Support participant movement through outreach, orientation, testing, intake, and enrollment

Assist with orientations and coordinate testing activities (e.g., Accuplacer)

Track participant engagement and share updates with leadership

Identify and communicate operational issues and support continuous program improvement

Outreach, Recruitment & Community Engagement

Support outreach and recruitment activities to build a strong participant pipeline

Deliver presentations and participate in community events

Respond to program inquiries and provide accurate information

Support and maintain relationships with community partners

Intake & Onboarding

Support intake and onboarding processes, including eligibility verification and documentation

Assist with participant readiness processes and engagement strategies

Maintain accurate participant data in ETO or other systems

Conduct follow-ups and connect participants to supportive services

Data & Compliance

Maintains accurate and timely records

Tracks participation metrics and program activity

Assists with reporting and documentation requirements

Participates in audits as needed

Work Environment

Ability to occasionally lift and carry up to 25 pounds and perform physical activities such as standing, walking, bending, and reaching

Ability to communicate effectively in person, by phone, and through digital platforms

Regular use of computers, office equipment, and data systems

Work is performed in both office and community-based settings, including travel to outreach events, partner sites, and program locations

Flexibility to work occasional evenings and weekends based on program needs