Customer Service Specialist

Job Title: Customer Service Specialist

Department: Theater Staff

FLSA Status: Non-Exempt

Reports To: General Manager

Salary: $15.50/hr

Work Hours: Full-time, 40-hours maximum, evenings, weekends

SUMMARY

Customer Service Specialists are responsible for performing all tasks to maintain and operate the theater: including but not limited to providing excellent customer service, completing transactions via card, cash or check at the box office and card/cash transactions at concessions, serving all items at concessions, cleaning all areas of the building (box office, concessions, lobby spaces, kitchen, patio, parking lot, inside each theater and bathrooms), changing and maintaining marquee, completing theater checks, and ushering. This role is expected to maintain the standards set for the theater and follow all Loft policies.

Must be able to obtain AZ Title 4, alcohol serving certification, and AZ food handler certification upon hire.

This position requires onsite work and is not eligible for remote arrangements. Working hours will include evenings, weekends, holidays and may also be performed offsite or in outdoor environments.

PRIMARY JOB DUTIES

• Provide excellent customer service
• Sell Tickets for current and upcoming movies
• Sell and serve concessions
• Prep and restock all necessary items in lobby, bathrooms, concessions and kitchen
• Maintain cleaning standards throughout the entire building
• Communicate with management of any issues at the theater
• Complete changes to marquee
• Answer phone calls and voicemails

MINIMUM QUALIFICATIONS

• High School Diploma or equivalent.
• Current Arizona Driver's License.

KNOWLEDGE, SKILLS, AND ABILITIES

• Social perceptiveness - awareness of others needs and reactions
• Service minded - sense of urgency and importance to serve others
• Communication skills - speaking, teaching, writing
• Active listening - provide full attention to people, matters, and issues
• Organized and efficient - in workplace practices and leadership
• Cooperative - able to work with team members, direct reports and other administrators

WORK ENVIRONMENT

This job is performed under general office and theater conditions, and may include exposure to outdoor or offsite working conditions on occasion.

PHYSICAL REQUIREMENTS

This job is a HEAVY duty job, as defined by the Social Security Administration, CFR § 404.1567. Physical exertion requirements: (d) Heavy work. Heavy work involves lifting no more than 100 pounds at a time with frequent lifting or carrying of objects weighing up to 50 pounds. If someone can do heavy work, we determine that he or she can also do medium, light, and sedentary work.

Disclaimer: This job description is not intended to be all-inclusive; an employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. Management reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. Management reserves the right to change job descriptions, job duties, functions, and requirements.

Job Types: Full-time, Part-time

Pay: From $15.50 per hour

Work Location: In person