Product & Solutions Manager, Identity Initiatives

About Prove

As the world moves to a mobile-first economy, businesses need to modernize how they acquire, engage with and enable consumers. Prove’s phone-centric identity tokenization and passive cryptographic authentication solutions reduce friction, enhance security and privacy across all digital channels, and accelerate revenues while reducing operating expenses and fraud losses. Over 1,000 enterprise customers use Prove’s platform to process 20 billion customer requests annually across industries, including banking, lending, healthcare, gaming, crypto, e-commerce, marketplaces, and payments. For the latest updates from Prove, follow us on LinkedIn.

Prove is driving the future of digital identity. We are looking for Provers who know how to make an impact. We’re talking self-starting professionals who thrive in a fast-paced environment, process information quickly, and make intelligent decisions. The work is challenging and requires not only smart but natural curiosity and tenacity. Teamwork is also important to us – we work together and play together.

Prove has big plans, and we’re excited about the future. If this sounds like the place for you – come join our team!

Product Solutions Manager, Identity Initiatives

Reports To: Frances Zelazny

FLSA Status: Exempt

Location: USA East Coast

As the Product Solutions Manager, Identity Innovations you will be responsible for creating a new set of capabilities in Prove’s platform, from 0 to 1. This role will initiate all product planning activities, including developing product roadmap for our new market innovations, which include privacy-preserving biometrics, as well as authoring product specifications and attending scrum meetings with your engineering partners, basically being the expert in Prove’s how these innovations fit into the tech stack across the organization. You will also serve as a technical solutions partner, supporting sales and client teams with demos, POCs, and deep technical discovery to bring biometric and emerging identity capabilities to market.

This individual works with cross functional teams including Finance, Technology, Data Engineering, Support, Compliance, Info Sec, Implementations, Operations and other Product Managers to ensure that Prove consistently delivers excellence to the identity market.

Prove’s capabilities help users identify themselves to our customers with a high level of confidence while minimizing user experience friction. Biometrics supplement Prove’s overall goal of increasing trust across the internet, and our vision is to do so in a way that preserves user privacy.

Key Responsibilities

Manage prioritize roadmap, partnering with leadership, technology, solutions, marketing, sales/customer success

Manage enhancements partner with engineering to review backlog, story requirements, and ensure accurate and timely delivery

Partner with Sales and Solutions Engineering on technical discovery, POCs, and customer demos for biometric capabilities

Act as internal and external SME on Prove's biometric and identity innovation stack

Support RFP/RFI responses and technical sales conversations

Identify and maintain full list of product configurations, including third party components and implementation details as well as publishing internal documentation

Validating and reporting on the status and health of each capability

Partner with Risk, Legal, Compliance, Information Security to ensure platform capabilities meet all necessary risk regulatory requirements

Partner with Technical writers as appropriate to ensure customer-facing documentation is up-to-date and clear

Partner with Client Success to resolve client issues surrounding implementation, billing and, reporting

Communicate effectively with internal stakeholders and set realistic expectations

Performing other duties as assigned

Qualifications and Experience

5+ years experience in a customer-facing product management, solution engineering, sales engineering, technical consulting , or equivalent experience with creating and deploying biometric, identity, risk and/or compliance offerings capabilities

Demonstrated track record crafting technical product positioning, messaging, and content, with the ability to synthesize and present complex concepts to non-technical audiences

Strong technical background, either from academic, engineering, or hands-on product development experience

Strong consensus and relationship-building skills, with experience marshaling resources across different functions of an organization

Experience with privacy-preserving cryptographic techniques a plus

Experience with identity management platforms (Okta, Entra, etc.) a plus

Excellent time management skills, ability to multitask, prioritize, and detail-oriented

Exceptional verbal, written and presentation skills

Experience in a high growth startup/pre-IPO technology companies with quickly expanding teams and aggressive revenue growth plans

Promoting, maintaining and enhancin…