Director of Operations at Touchstone Property Management Portland, OR

Director of Operations job at Touchstone Property Management. Portland, OR.

Touchstone Property Management is a rapidly growing, local property management company specializing in single-family, plex, and multi-family properties. We are seeking a Director of Operations to build, lead, and enhance our property management department while driving operational excellence through the Entrepreneurial Operating System (EOS) model.

✅ Primary Function:

The Director of Operations will recruit and develop teams, streamline processes, and ensure seamless day-to-day operations. Utilizing the EOS model, they will focus on increasing efficiency, aligning teams, and enhancing satisfaction among owners, vendors, & tenants while contributing to the overall growth of the company. A strong ownership mentality and a commitment to fostering a culture of excellence are essential.

🔑 Key Responsibilities include:

Team Development:

• Recruit, develop, and retain a high-performing team committed to our core values.
• Foster a positive company culture that encourages excellence and professional growth.
• Conduct hiring, onboarding, training, and performance evaluations for direct reports.
• Audit staff timecards and performance metrics for accuracy and adherence to incentives.
• Address complex employee inquiries and provide strategic solutions.

Operations Management:

• Oversee daily property management operations, ensuring service efficiency and effectiveness.
• Implement best practices in property management, maintenance, and tenant relations.
• Monitor and respond to reviews across various platforms to uphold and improve our reputation.
• Lead weekly/monthly leadership and departmental meetings, aligning team goals with EOS

principles.

Leadership Competencies:

• Attract and develop top talent through strategic recruitment and development initiatives.
• Coach team members for improved performance and future growth within the company.
• Maintain flexibility and adaptability amidst changing priorities and challenges.
• Uphold core values of: Excellence, Unimpeachable Character, Communication, Transparency, Collaboration, Relationships, Sincere Candor & Competitive Greatness

📈 Technology and Compliance

• Leverage technology solutions for operational excellence, reporting, and communication.
• Stay updated on industry trends to implement innovative practices that enhance our service offerings.
• Organize and document processes within the Corporate Wiki to promote collaboration and knowledge sharing.
• Ensure compliance with all real estate laws and Fair Housing regulations.
• Manage evictions and legal challenges with innovative conflict resolution strategies to minimize company liability and maximize resident satisfaction.

🧡 Benefits:

Taking care of our people is a core part of our culture. We offer a wide range of creative and competitive benefits for our team members including:

• 100% Healthcare for the employee (dependents are separate)
• 10 day PTO/Sick and 8 paid holidays
• Cellphone reimbursement and Vehicle Mileage
• 1 paid volunteer day off
• 401k match
• Costco membership

The ideal candidate will exhibit detail-oriented problem-solving skills, a commitment to excellence, and alignment with our company's values, including the principles of the EOS model. If you have an ownership mentality, are ready to make a meaningful impact in property management, and contribute to a thriving work environment, we would love to hear from you!