Hotel Front Desk Agent/Night Auditor

The Hampton Inn & Suites Fresno Northwest is seeking a reliable and detail-oriented individual to join our team as a Front Desk Representative. As a Front Desk Representative, you will play a crucial role in ensuring the smooth operation of our hotel. This is a Full-Time or Part-Time position.

Responsibilities:

• Conduct night audit procedures to reconcile daily guest transactions, including room charges, taxes, and other miscellaneous charges.
• Verify the accuracy of guest accounts and resolve any discrepancies or issues promptly.
• Handle guest check-ins and check-outs during overnight shifts with a friendly and professional demeanor.
• Respond to guest inquiries, requests, and complaints in a timely and efficient manner, providing exceptional customer service.
• Monitor and maintain the safety and security of the premises throughout the night.
• Prepare and distribute daily reports, including occupancy, revenue, and other relevant data.
• Assist in other front desk duties, such as answering phone calls, making reservations, and providing information about hotel facilities and services.
• Collaborate with other hotel staff to ensure a seamless transition between shifts.

Requirements:

• Previous experience in a similar role, preferably in the hospitality industry or night audit position.
• Strong attention to detail and ability to work accurately with numbers and financial data.
• Excellent communication and customer service skills to interact with guests professionally.
• Proficient computer skills, including knowledge of hotel management software and Microsoft Office Suite.
• Ability to work independently and handle multiple tasks simultaneously.
• Flexibility to work overnight shifts, including weekends and holidays.
• High school diploma or equivalent qualification.

Benefits:

• Competitive hourly pay.
• Opportunities for growth and advancement within the organization.
• Employee discounts on hotel stays and services.
• Flexible work schedule.
• Positive and supportive work environment.

How to Apply:

If you are interested in joining our team as a Front Desk Receptionist at the Hampton Inn & Suites Fresno Northwest, please submit your resume and a brief cover letter detailing your relevant experience.

Job Types: Full-time, Part-time

Salary: $16 - $18 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening Shift
• Full-time
• Part-time

Ability to commute/relocate:

• Fresno, CA 93722: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

Job Type: Part-time

Pay: $16.90 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Experience:

• Hotel: 2 years (Required)

Work Location: In person