Insurance Agent/Customer Service Representative

Company Description The Victor Romano Insurance Agency is a multiline insurance provider offering personalized coverage for individuals, families, and businesses. The agency serves clients all over California. Victor Romano Insurance focuses on understanding client needs and delivering tailored solutions that protect what matters most.

Role Description The Insurance Agent/Customer Service Representative is a full-time, or part-time, on-site position based in Los Angeles, CA. In this role, the team member assists clients with policy inquiries, and processes policy changes and payments. Daily responsibilities include quoting and selling personal and commercial insurance products, following up with leads, and maintaining accurate client records. The role also involves answering phone calls and emails, resolving customer issues promptly, and supporting retention efforts through proactive communication.

Qualifications

• Candidates are required to have experience in sales, retail sales, or telemarketing
• Candidates should be able to work collaboratively in a team environment, and independently.
• Bilingual candidates are preferred
• Candidates are required to have at at least an Associates Degree
• Relevant state insurance license (Property & Casualty; Life/Health preferred or willingness to obtain within a set timeframe).
• Prior experience in an insurance agency or similar client-facing environment is beneficial.
• pay starts at $20.00 or more based experience. Opportunities for commission bonuses available.