Motor Vehicle Customer Service Representative 1 (12-5454)

JOB

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

What You Will Be Doing In this fast-paced, hands-on role, you’ll help keep Alaska’s roads safe by working on driver license actions, like revoking licenses for violations and setting up administrative hearings. You’ll learn to interpret important laws, collaborate with other agencies, and ensure records are accurate and up to date. It’s a great opportunity to build your skills, support your team, and play a key part in keeping our communities safe.

Our Organization, Mission, and Culture The Division of Motor Vehicles is committed to providing faster, friendlier, exceptional customer service, and being more accessible than ever before. The core values that shape our culture are:

• Ability-We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling vehicles and boats, and promoting the overall safe operation of drivers and vehicles in communities throughout the last frontier.
• Customer Focused- We navigate the path to “yes” by engaging with an empathetic mindset, adaptive interpersonal skills, and a variety of intuitive processes to fully support the need of our diverse communities.
• Passionate People- We have a positive attitude, the ability to learn and grow, are self-motivated, service-oriented, inquisitive, observant, and demonstrate accountability and teamwork.
• Expertise- SME is ME! We are a solutions-oriented organization of subject matter expertise that provides accurate and efficient services to our communities.
• Champions of Change- We embrace revolutionary innovations to boldly advance DMV solutions into the future.

The Benefits of Joining Our Team

At the DMV’s Anchorage E-Services Team, we value dedication, communication and teamwork. We encourage staff growth through various training application opportunities. We offer a steady paycheck, paid holidays, paid vacation days, and a steady work structure as well as health and retirement benefits.

The team is a great group of individuals that not only care about our constituents, but about each other too. We enjoy a busy and dynamic workflow and work collaboratively to ensure our goals and tasks are accomplished in a timely manner.

The Working Environment You Can Expect

Join the Anchorage DMV team at our University Center location 4001 Ingra Street, Ste. 101, Anchorage, AK 99503, where you’ll work in a fast-paced and rewarding environment while mentoring a team of highly dedicated individuals for long-term success. With stunning Alaskan scenery right outside your door, you’ll be part of a team committed to providing exceptional service.

Who We Are Looking For

We are interested in candidates who possess some or all of the following position specific competencies:

• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
• Integrity/Honesty: Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.

EXAMPLE OF DUTIES Six months of employment experience that included cash handling and working directly with clients or customers. Examples of qualifying experience include such work as sales cashier, bank teller, food service wait staff or cashier, and so on.

OR

Six months of office clerical employment experience providing information to clients, customers, or the general public on services, procedures, and requirements, which included entering or retrieving data using computer systems.

Substitution

Postsecondary education from an accredited college may substitute for the required experience. (Three semester hours or four quarter hours equal one month.)

Special Note:

A background check of criminal justice information will be conducted upon initial employment.

SUPPLEMENTAL INFORMATION

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