Senior Specialist, IT Security Analyst

Who We Are:

Our vision is to grant the wish of every eligible child. Through our mission, we are uniting communities to grant life-changing wishes. As the world’s largest wish-granting organization, we strive to create a sense of community and an environment where we warmly embrace our wish families, volunteers, and colleagues.

Joining Make-A-Wish means becoming part of a mission that believes in the power of a wish.

Location:

Applicants must be authorized to work for ANY employer in the U.S. We do not sponsor employment visas or other immigration processes to attain or maintain employment eligibility.

Remote positions are open to applicants based anywhere in the continental U.S. Hybrid positions are open to applicants based in the Phoenix, Arizona area.

Position Summary:

The Security Analyst supports the organization’s Information Security program by monitoring security tools, reviewing alerts, investigating basic security events, and assisting in the protection of systems, data, and users. This role performs routine security operations tasks, conducts initial analysis of threats and vulnerabilities, supports identity and access management processes, and contributes to security awareness efforts. The Security Analyst works closely with senior team members and the Managed Security Services Provider (MSSP) to escalate issues appropriately and ensure the effectiveness of security controls.

Knowledge and Abilities:

Demonstrated successful problem-solving abilities

Foundational understanding of cybersecurity principles, threats, and best practices

Basic knowledge of networks, systems, cloud environments, and endpoint security tools

Critical thinking and analytical skills to identify and investigate suspicious activity

Strong written and verbal communication skills

Ability to follow procedures, document findings, and support incident response activities

Strong organizational skills and attention to detail

Ability to prioritize tasks and meet deadlines

Ability to engage professionally across teams and levels of the organization

Duties and Responsibilities:

Monitor and triage alerts from security tools (SIEM, EDR/XDR, firewalls, email security, cloud security platforms)

Conduct initial investigation and documentation of potential security incidents and escalate as needed

Assist with identity and access management tasks, including user provisioning, access reviews, and MFA/SSO support

Support vulnerability scanning cycles and help track remediation progress

Perform routine security checks to ensure tools and controls are functioning as expected

Assist with researching new threats, vulnerabilities, and security best practices

Support security awareness initiatives and phishing simulation programs

Participate in security incident response activities under guidance from senior staff

Assist in maintaining security documentation, policies, procedures, and reports

Collaborate with IT teams and the MSSP to resolve security-related tickets and inquiries

Support configuration and tuning of existing security solutions under supervision

Work closely with our Managed Security Services Provider (MSSP) and IT teams to review alerts and investigate security incidents

24/7 Availability for Identity Access Management, Security Incident Response and Escalation

Performs other related job duties, as assigned

Qualifications:

Minimum 2+ years in IT; experience in cybersecurity strongly preferred.

Exposure to or hands-on experience with:

EDR/EXR

Network/security fundamentals (firewalls, DNS security, content filtering)

Email security and phishing protection

Identity and Access Management, MFA/SSO

M365 and Azure security features

Familiarity with:

Vulnerability scanning tools

SIEM monitoring and event triage

Basic incident response process

Relevant and Current Certifications Preferred: e.g., CompTIA Security+, Azure Security Engineer, CCNA security.

Working Conditions:

Ability to thrive in a remote environment

Some travel required.

Requires work outside a traditional Monday – Friday work week, and normal business hours.

This Role's Hiring Range

$56,300 $63,000 USD

What We Offer:

Benefits

Comprehensive benefit package, effective day 1 : Medical, Vision*, Dental*, Wellness

Competitive compensation with annual incentive potential

Health Savings Account and Flexible Spending Account Options

Health Reimbursement Account fully funded by Make-A-Wish America

Short Term Disability*, Long Term Disability* and Life Insurance

Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo

401(k) Retirement Savings Plan with 5% match after one year of service

Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program

The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires

Time Off

Competitive PTO starting at 15 days, with enhanced time off for senior roles

10 Sick Days

11 Pa…