Investor Relations Manager

We are looking for a driven and polished Investor Relations professional to join our Finance team. Reporting to the VP of Investor Relations, you will shape how the investment community understands our business, growth strategy, and financial performance. This is a high-visibility, cross-functional role at the intersection of finance, strategy, and communications.

What You'll Do:

Investor Communications

Prepare and execute quarterly earnings calls, including scripts, press releases, Q&A prep, and investor materials

Maintain and update the investor relations website and financial calendar

Buy-side & Sell-side Engagement

Build and maintain relationships with institutional investors, analysts, and research firms

Develop an institutional investor targeting program with KPIs

Participate in coordinating roadshows, investor day events, and non-deal roadshows

Manage inbound investor inquiries and track ownership changes

Synthesize investor feedback for executive leadership and the board

Strategic & Financial Analysis

Update consensus models and track sell-side estimates; provide internal guidance on street expectations

Monitor peer group performance, valuation benchmarks, and sector sentiment

Establish KPIs for IR activities and regularly analyze effectiveness to drive continuous improvement

Cross-Functional Collaboration

Partner with FP&A, Legal, Accounting, and Corporate Communications to align messaging and ensure Reg FD and disclosure compliance

Contribute to ESG reporting and governance disclosures

Required Qualifications

4-6 years of experience in investor relations, equity research, investment banking, or corporate finance

Prior exposure to a publicly traded software or SaaS company preferred

Deep familiarity with SaaS and profitability metrics (ARR, NRR, Rule of 40, Operating Margin, FCF/share)

Foundational understanding of financial modeling and valuation analysis

Familiarity with SEC disclosure requirements and Reg FD compliance

Exceptional organizational and project management skills

Bachelor's degree in Finance, Accounting, Economics, or related field

Preferred Qualifications

Experience managing sell-side analyst and institutional relationships directly

Experience with investor targeting and stakeholder base development

Experience coordinating investor day or analyst day events

Comfort interacting with senior executives

Please note this is a hybrid role with onsite expectations of 3x/week (Tues - Thurs) from our San Mateo, CA headquarters.

The annual base salary range for this position is $172,000 - $210,000. This role is also eligible for a target bonus.

Compensation is based on a variety of factors, including but not limited to location, experience, job-related skills, and level.

Freshworks offers multiple options for dental, medical, vision, disability, and life insurance. Equity + ESPP, flexible PTO, flexible spending, commuter benefits, and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.