Supervisor - Patient Care Coordinator
AssistRx · Overland Park, Kansas, United States · Posted Jul 9, 2026
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The Pharmacy Patient Care Coordinator Supervisor is responsible for leading a team of Pharmacy Patient Care Coordinators (PCCs) within AssistRx's specialty pharmacy operations. This role oversees daily team performance, workflow management, staffing, coaching, and operational execution to ensure exceptional service for patients, providers, and pharmaceutical partners.
As a hands-on leader, you will monitor pharmacy workflow and phone queues, manage schedules and intraday staffing, provide ongoing coaching and performance feedback, conduct one-on-one meetings and performance reviews, and foster a positive, high-performing team culture. You will partner closely with leadership and Human Resources on employee development, engagement, hiring, and performance management while identifying opportunities to improve processes, efficiency, and service delivery.
This position plays a critical role in supporting service level agreements, quality standards, compliance requirements, and continuous operational improvement within a fast-paced specialty pharmacy environment.