911 Communications Dispatcher I/II Extra Help / Limited Term

911 Communications Dispatcher I/II (Extra Help / Limited Term)

San Mateo County Public Safety Communications is accepting applications for the position of 911 Communications Dispatcher I/II (Extra Help / Limited Term).

The Department

San Mateo County Public Safety Communications (PSC) is the largest dispatch center in the county and the only Tri-Community (Police, Fire, Medical) Center. Located in Redwood City, PSC is a stand-alone department with a civilian command structure, including a Director, Deputy Director, and several managers.

PSC emphasizes customer service, employee well-being, and excellence. We provide tools and ongoing training for professional and personal success, fostering a team environment with open communication. Located in Silicon Valley, we prioritize innovation and cutting-edge 911 technology.

PSC is committed to employee well-being, offering mental health initiatives, therapy animals, an on-site gym, a quiet room, and a full kitchen. We're the first department in the county to employ a full-time Wellbeing and Equity Coordinator and involve mental health professionals in departmental decisions.

PSC is looking for experienced Public Safety Dispatchers to join our team for a 6-month assignment, which may be extended.

The Extra Help Dispatcher will work 8 - 20 hours per week on a consistent weekly or bi-weekly shift.

The Ideal Candidate will have:

• 2+ years of Public Safety Dispatching Experience with Law, Fire, and/or EMS.
• Possess CA POST Basic Dispatcher Certificate
• Knowledge of Computer Aided Dispatch (CAD) operation; previous experience with Versaterm is highly desired.
• Knowledge of basic computer use in a business office and Communications Center environment.
• Ability to operate various types of communications equipment, including public safety telephones, two-way radio systems, data terminals, and other related technologies.
• Ability to utilize available resources.
• International Academies of Emergency Dispatch EMD certification is highly desired.

Schedule:

Once selected, the Department will coordinate with the successful candidate to set a consistent weekly or bi-weekly schedule based on the candidate's availability.

PLEASE NOTE:

The successful incumbent MUST be willing to work night shift hours, and/or weekend shifts.

PLEASE NOTE:

This is an Extra Help position, not Relief or Per Diem. Previous Dispatch experience is highly desired.

Examples Of Duties

Employees in this classification are trained in, and perform the following duties:

• Receive business or emergency calls for law enforcement, fire, medical, and other public service agencies.
• Screen information to determine the nature of the call, perform call classification, determine priority and jurisdiction, and document activity.
• Screen and prioritize telephone workload.
• Remain cognizant of workloads and specific systems' status.
• Provide support and assistance in a team concept during day-to-day operations and critical or large-scale incidents.
• Assist in the coordination of mutual aid incidents.
• Develop and foster a positive working rapport with direct and indirect customers, the public, and co-workers.
• Testify in court regarding legal proceedings related to dispatch call(s) received.
• Prepare and submit various reports such as incident reports.
• Develop and maintain working knowledge of highways, streets, buildings, and major points of interest in the County and adjacent areas.
• Remain current on procedures for manual dispatch operations and Communications Center evacuation.
• Provide off-hours services as required.
• Perform related duties as assigned.

Qualifications

Education and Experience:

Any combination of education and experience that would likely provide the knowledge, skills, and abilities is qualifying. A typical way to qualify is a minimum of one year of experience receiving and processing calls while involved in performing multiple tasks simultaneously. Knowledge of:

• English language, spelling, grammar, and punctuation.
• Customer service and interpersonal communications principles.
• Computer operation and use in office and Communications Center environments.
• Basic principles in communicating by means of face-to-face contact, telephone, and/or data terminals.
• Various resources within the County in order to provide referrals to the public and public safety agencies.

Skill/Ability to:

• Speak, read, and write English clearly.
• Communicate clearly and concisely, in English, both orally and in writing.
• Comprehend, interpret, relay, and document information via telephone, computer software/ data terminals, or other related technology.
• Screen and interpret general data and filter relevant information.
• Learn and operate Computer-Aided Dispatch (CAD) Systems and other related technology.
• Read and interpret various mapping devices and relay pertinent information.
• Work under pressure, exercising good judgment and common sense while making sound decisions in emergen…