Industrial Cloud Operations Engineer
Diversified Services Network, Inc. · Chicago, Illinois, United States · Posted Jul 8, 2026
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Industrial Cloud Operations Engineer
Diversified Services Network, Inc. (DSN) is seeking an Industrial Cloud Operations Engineer to support a leading industrial equipment manufacturer. This is an excellent opportunity for a candidate with strong incident management and cloud operations experience to join a collaborative, cross-functional team.
Work Environment
- Hybrid work schedule requiring 2 days per week onsite at the candidate's choice of the Chicago, IL, Peoria, IL, or Irving, TX facility.
Position Overview
The Industrial Cloud Operations Engineer will own incident tickets through their full lifecycle and support AWS-hosted APIs and services in production, helping ensure platform reliability, security, and operational readiness across the organization.
Key Responsibilities
- Own incident tickets through the full lifecycle, from initial triage through resolution, root cause analysis, and closure.
- Own and support AWS-hosted APIs and services in production, applying strong knowledge of API design, AWS core services, security, and monitoring to drive reliability and operational readiness.
- Respond to and manage production incidents impacting AWS services and APIs, maintaining composure and clear communication during high-impact situations.
- Collaborate cross-functionally with engineering, platform, product, and operations teams to diagnose issues, coordinate fixes, and communicate incident status and impact to stakeholders.
- Lead or contribute to root cause analysis, ensuring follow-up actions are identified and tracked to completion.
- Understand end-to-end technical and business flows to effectively support production services.
- Develop, maintain, and improve clear, actionable runbooks to support operational readiness.
- Lead knowledge transfer sessions to ensure support teams are fully prepared for production support.
- Drive reliability, stability, and continuous operational improvements across cloud platforms.
Team Structure
Joins an 11-person team, working cross-functionally with a range of internal groups, including product, access management, and related organizations.