Chief Operating Officer (COO) - Casa Grande, AZ

Chief Operating Officer

Overview & Highlights

Location: Casa Grande, AZ

Schedule: Full-time executive leadership role; on-site presence expected

Compensation: $200,000 – $300,000 per year

Benefits: Health insurance, 403(b) with match, vacation, sick leave, disability insurance, life insurance, and additional benefits

Remote / Hybrid / On-Site Status: On-site; visible clinic-based leadership is highly valued

Relocation: Negotiable

Location & Logistics

Work Environment: Growth-oriented FQHC organization focused on operational scale, patient access, service consistency, and performance accountability

Systems / EMR / Software: eClinicalWorks; Power BI dashboards and operational reporting

Travel: Local travel between organizational sites as needed

Reporting Structure: Reports directly to the Chief Executive Officer and works very closely with the CEO, CMO, and CFO

Direct Reports: Clinical Department Director and Facilities leadership, with additional operational leadership oversight as assigned

About the Opportunity / A Day in the Life

The Chief Operating Officer will serve as a hands-on operational leader during a period of significant growth and systemization. This leader will help bring structure, urgency, accountability, and alignment to a growing healthcare operation while supporting consistency across multiple locations.

A major first-year priority will be centralizing customer service and improving the consistency of the patient experience across sites. The COO will focus on increasing patient retention, supporting overall patient volume growth, strengthening encounter metrics, and ensuring operational workflows are clear, measurable, and scalable. This role requires someone who is comfortable using data, dashboards, and performance metrics to identify gaps, present solutions, and help teams execute.

The COO will work closely with the CEO, CMO, CFO, clinical leadership, facilities, HR, CMS-related functions, and site-based teams to support operational planning, staffing, access, workflow improvement, space planning, and service delivery. This is not a purely corporate office role. The organization wants a visible, accessible leader who is willing to spend meaningful time inside the clinics, understand frontline realities, and work alongside leaders and staff to solve operational issues.

The right person will bring a blend of strategist, operator, change agent, and coach. They will be expected to hold leaders accountable without leading with an “iron fist,” communicate clearly, welcome feedback, and model the same humility, teamwork, and service mindset expected throughout the organization.

Why This Role Stands Out

Culture values teamwork, humility, proactive communication, and solution-oriented leadership.

High-impact executive role with direct visibility to the CEO and close strategic partnership with the CMO and CFO.

Meaningful operational scope across multiple locations, facilities, clinical departments, customer service, and growth initiatives.

Strong fit for a leader who enjoys both strategy and hands-on clinic operations.

Chance to shape systems, workflows, accountability standards, and leadership practices across a growing healthcare organization.

What We’re Looking For

A healthcare operations executive with strong experience leading multi-site clinical or ambulatory operations.

A team-oriented leader who listens well, communicates clearly, and earns trust across executive, clinical, administrative, and frontline teams.

Someone who can identify problems, bring forward practical solutions, and follow through with measurable execution.

A leader who is comfortable with growth, speed, ambiguity, accountability, and change management.

A humble, accessible executive.

Someone who can balance operational discipline with a supportive leadership style.

Job Duties & Responsibilities

Provide executive leadership for day-to-day operations across assigned clinical sites, departments, facilities, and operational support functions.

Lead efforts to centralize customer service and improve consistency, responsiveness, and accountability across patient-facing workflows.

Partner closely with the CEO, CMO, and CFO on operational planning, clinical alignment, performance improvement, data review, and organizational priorities.

Improve patient retention, patient volume, encounter metrics, operational efficiency, and service performance across locations.

Use Power BI dashboards, eClinicalWorks data, and other operational reports to evaluate performance, identify trends, and guide decision-making.

Establish clear expectations, metrics, and accountability standards for direct reports and operational leaders.

Recruit, develop, coach, and retain strong operational and clinical leadership teams.

Collaborate with clinical leadership, HR, facilities, finance, customer service, and administrative teams to resolve operational barriers.

Review and support budgets, staffing plans, space planning, facilities needs, and major…