Portuguese Speaking Fitbit Products Support Agent - Work In Sofia, Bulgaria

Portuguese Speaking Fitbit Products Support Agent

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class opportunities across the continent. With a proven track record of placing thousands of professionals in rewarding roles throughout the European Union, we pride ourselves on delivering a seamless, candidate-first recruitment experience. At Mercier Consultancy Group, we don't just find you a job — we help you build a career.

Job Overview

We are actively seeking a passionate and customer-focused Portuguese Speaking Fitbit Products Support Agent to join our growing team on-site in Sofia, Bulgaria. This exciting Portuguese-speaking job places you at the heart of the global Fitness & Wellness industry, where you will serve as a trusted point of contact for Portuguese-speaking users of Fitbit's industry-leading wearable fitness technology and wellness products. If you are fluent in Portuguese, enthusiastic about health and wellness innovation, and ready to embrace a new professional chapter, this Portuguese Speaking Fitbit Products Support Agent position in Bulgaria could be your perfect next step.

Key Responsibilities

Deliver outstanding customer support to Portuguese-speaking Fitbit users via phone, email, and live chat, resolving queries related to fitness tracking devices, wellness apps, and wearable technology

Assist customers with the setup, synchronisation, and troubleshooting of Fitbit devices, including smartwatches, fitness bands, and health monitoring accessories

Guide users through Fitbit app features such as activity tracking, sleep monitoring, heart rate analysis, and personalised wellness goal setting

Accurately diagnose and escalate complex technical issues related to Fitbit hardware and software to the appropriate internal teams, ensuring a smooth and timely resolution

Maintain a comprehensive, up-to-date knowledge of the full Fitbit product range, firmware updates, and wellness features to provide accurate and informed support

Log all customer interactions, feedback, and resolutions thoroughly in the CRM system, contributing to the continuous improvement of service quality within the Fitness & Wellness sector

Promote a positive customer experience by demonstrating genuine enthusiasm for health, fitness, and the benefits of wearable wellness technology

Collaborate with team members and team leaders to meet and exceed individual and team performance targets, contributing to a high-performance support culture