Front Counter Cashier

Company Overview:

Excellence is non-negotiable at Wendy's. Just as we insist on fresh ingredients and never frozen beef in our culinary creations, we demand nothing less than top-tier performance from our Crew Members. Your role isn't just about serving delectable food efficiently; it's about delivering a service that leaves patrons delighted and eager for more. Wendy's is committed to making your employment fulfilling by providing avenues for growth, encouraging idea-sharing, and recognizing your efforts as an essential member of our team.

Role and Responsibilities of Front Counter Cashier:

In the role of a Front Counter Cashier, your upbeat energy, friendly demeanor, and quick response time play a pivotal role in attracting customers for their dining needs repeatedly. You will receive training for the fundamental job competencies required for success, regardless of your prior experience

• Interact in a friendly and welcoming manner with clients to effectively engage and communicate.
• Skillfully manage cash registers to accept payments and process transactions correctly.
• Help customers with digital ordering services and Mobile App Rewards, creating a strong fan base for our brand.
• Make our signature beverages and frosty desserts flawlessly.
• Undertake positional cleaning responsibilities to uphold cleanliness and create an inviting space.
• Optimize the functioning of both payment and retrieval areas for improved efficiency.
• Sort and bundle dine-in and drive-thru requests with attention to detail.
• Handle cash, credit, and check transactions by providing customers with the right change and a receipt for their purchase.
• Administer transactions to verify that pricing and quantities are correct.
• Maintain the cleanliness of the lobby section, restock straws, napkins, and condiments for customer convenience.
• Perform tasks such as sweeping, mopping, and wiping tables and beverage stations.
• Efficiently handle returns and refunds, and address customer complaints in a professional and timely manner.
• Restock napkins, condiments, and utensils as needed throughout the shift.
• Consistently follow all safety and health measures and recommendations.
• Help with the opening or closing steps as needed.

Required Skills and Experience of Front Counter Cashier:

• Favorable vibes, motivation, and a sense of haste.
• Proficient in communication and adept at providing exceptional customer service.
• Capability to effectively interact with customers and team members.
• Sound mathematical skills are vital for ensuring precision in cash handling and transactional accuracy.
• Capability to effectively navigate and operate cash registers and POS systems.
• Balancing multiple duties adeptly amidst a fast-paced backdrop.
• Aptitude to uphold a standing position for extended periods of time during work hours.
• Desire to acquire new skills and follow directions.
• Having a collaborative approach and a mindset geared towards teamwork.
• Requirement to be available for shifts that may vary between mornings, evenings, weekends, and holidays.

Preferred Qualifications for Front Counter Cashier:

• Former experience as a cashier or in customer-facing positions, specifically in food service or retail.
• Operational knowledge of both POS systems and cash register functionalities.
• Basic computer knowledge.

Compensation and Benefits of Front Counter Cashier:

• Direct deposit offers a simple way to reach your earnings promptly.
• Versatile timing options to best fit your individual lifestyle.
• Meals provided as a perk during shifts.
• Initiating a pay-for-performance model to recognize academic success.
• Paid time off.
• On-the-job coaching is provided to employees, regardless of their prior knowledge.
• Advancement potential in a company experiencing growth.
• Fostering a culture of recognition and appreciation within a fun team environment.
• Recognition for performing successfully in a role as a respected member of the family.

About Wendy's:

This job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits and career programs which may vary from company-owned locations. We are committed to creating a rewarding workplace where team members can learn, grow, share ideas, and be recognized for their contributions. Join our team and become part of a family that values quality, service, and making every customer visit memorable!