Client Care Account Manager
OMNICOMMANDER · Brentwood, Tennessee · Posted Jun 11, 2026
Apply on company site Track it in JobSkout
Client Care Account Manager
In-Office Position - Brentwood, TN or Santa Rosa Beach, FL
Resumes must be submitted in English
No Third-Party Recruiters Please!
OMNICOMMANDER, Inc. is the fastest-growing startup in the financial technology space. We have been named an Inc. 5000 company for three consecutive years. We pride ourselves on our upbeat, high-tech, and supportive culture. We are a global company with offices in the United States and Latin America.
OMNICOMMANDER is the industry leader for digital branches, marketing, and cybersecurity, along with providing a comprehensive suite of digital solutions for financial institutions (FIs). For the first time in history, FIs can partner with a single company to create, host, and manage their Digital Branch within one complete ecosystem.
We are seeking a Client Care Account Manager with 4-6 years of experience in account management, client services, or customer success. This individual will serve as a trusted advisor to our clients, driving account growth, managing renewals, and ensuring an exceptional client experience. The ideal candidate is highly organized, relationship-focused, and skilled at collaborating with both clients and internal teams. This is an on-site, in-office position in our Brentwood, TN or Santa Rosa Beach, FL office, where you will be surrounded by other humans.
Why You’ll Love Working Here
•
Be part of a fast-growing fintech company with a fun, supportive culture.
•
Work in a dynamic, high-tech environment where your leadership will shape enterprise projects.
•
An AI-forward, global team with offices in Tennessee, Florida, and Bogotá, Colombia.
Responsibilities
•
Client Communication & Relationship Management:
•
Serve as the primary point of contact for assigned clients, ensuring timely delivery of tailored solutions and managing client feedback.
•
Respond to client emails and follow up on pending requests, approvals, and missing information to keep tasks on track.
•
Build and maintain strong relationships within the team and with clients.
•
Sales & Contract Management
•
Own the sales cycle for sales opportunities and renewals.
•
Collaborate with Account Executives on new sales opportunities.
•
Client Onboarding & Offboarding
•
Lead client onboarding and offboarding processes, coordinating with all internal stakeholders to ensure a seamless experience.
•
Help create ticket details that are shared with all stakeholders.
•
Client Meetings & Account Management
•
Maintain full ownership of assigned client accounts, coordinating closely with the Accounting Department on invoicing and account changes.
•
Host client check-in calls.
What we are looking for
•
Bachelor's degree in Business Administration, Marketing, or a related field; advanced degree preferred.
•
Professional experience of 4-6 years in customer service, client management, or a related role, with a strong focus on client satisfaction and relationship building.
•
Excellent communication and interpersonal skills, with the ability to compose professional emails.
•
Experience in CRM software such as Salesforce and Copper.
•
Strong work ethic with the ability to work independently as well as collaboratively within a team.
•
Articulate and well accustomed to a client-facing role.
•
Maintain regular and predictable attendance.
•
Self-starter who can work collaboratively in a team environment.
•
Must be able to sit for extended periods, bend, reach, and perform repetitive tasks on a computer.
Benefits: (waiting period may apply)
•
Company Paid Holidays
•
PTO Days (Paid Time Off)
•
PTO Day for your birthday
•
Medical Insurance
•
Dental & Vision Insurance
•
Company Paid Life Insurance
•
401(k)
Job Type Full-time Contract
Location Brentwood, TN or Santa Rosa Beach, FL
A criminal background check is required.
Apply at www.OMNICOMMANDER.com/careers