Dutch Speaking Customer Agent For Odido - Work Remote In Bulgaria

Dutch Speaking Customer Agent For Odido

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm with a distinguished track record of connecting exceptional multilingual talent with industry-leading organisations across the globe. We specialise in placing skilled professionals in dynamic, growth-oriented roles within sectors including banking, finance, technology, and customer experience. At Mercier Consultancy Group, we are committed to delivering outstanding career opportunities and ensuring every candidate's journey — from first contact to successful placement — is seamless, supported, and rewarding.

Job Overview

Mercier Consultancy Group is proud to present an exciting opportunity for a Dutch Speaking Customer Agent For Odido position in Bulgaria, supporting one of the most recognised telecommunications and banking service providers in the Dutch market. In this remote role based within Bulgaria, you will serve as a trusted first point of contact for Dutch-speaking customers seeking assistance with banking-related enquiries, account management, and financial service support. This is an outstanding chance to build a rewarding international career in the banking industry while enjoying the vibrant lifestyle that Bulgaria has to offer — and if you are looking for Dutch-speaking jobs with genuine progression and full relocation support, this is the opportunity for you.

Key Responsibilities

Deliver professional, empathetic, and efficient customer support to Dutch-speaking clients regarding banking products, account queries, and financial transactions via phone, email, and live chat

Assist customers with enquiries related to digital banking services, payment processing, account statements, and credit or debit card management

Accurately verify customer identities and ensure full compliance with banking regulations, data protection policies, and anti-fraud procedures

Escalate complex banking issues or sensitive financial complaints to the appropriate internal departments in a timely and professional manner

Guide customers through online banking platforms, mobile banking applications, and self-service tools, ensuring a smooth and confident user experience

Maintain thorough and precise records of all customer interactions within the CRM system, adhering strictly to banking industry standards and internal protocols

Proactively identify opportunities to inform customers of relevant banking products or services that may enhance their financial wellbeing

Consistently meet and exceed individual performance targets, contributing to a high-quality service environment aligned with the banking sector's regulatory and customer satisfaction benchmarks