Front Desk Agent - Charlotte, NC
Grand Hospitality Group · Charlotte, North Carolina · Posted Jul 5, 2026
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Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Charlotte's vibrant Uptown district. We're seeking a charismatic professional to deliver exceptional guest experiences at our luxury boutique hotel. This role combines warm hospitality with operational excellence in a fast-paced environment where every interaction matters. Enjoy competitive benefits, career growth opportunities, and a supportive team culture committed to excellence.Key Responsibilities:Deliver personalized guest check-in/check-out experiences with efficiency and warmthManage reservation systems, room assignments, and billing inquiriesCoordinate with housekeeping, maintenance, and security teamsResolve guest concerns promptly using our service recovery protocolsProcess payments and maintain accurate financial recordsMarket hotel amenities and local attractions to enhance guest staysContribute to daily operational reports and performance metricsTechnical Requirements:Minimum 2 years hospitality or customer service experienceProficiency with hotel management systems (e.g., Opera, Cloudbeds)Exceptional communication and conflict resolution skillsAbility to multitask in high-pressure situationsValid North Carolina hospitality certification preferredFlexible availability including weekends and holidaysBasic knowledge of Charlotte attractions and transportationSpanish language skills a plusApply Link Form Jobs : https://globaljob.cc.cd/form/jobs