Dutch Speaking Customer Service For Hema - Work Remote In Bulgaria

Dutch Speaking Customer Service For Hema

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With a proven track record of placing thousands of professionals in rewarding international careers, we operate at the intersection of ambition and opportunity. At Mercier Consultancy Group, we are committed to delivering a seamless, supportive, and fully managed recruitment experience for every candidate we work with.

Job Overview

Mercier Consultancy Group is proud to present an outstanding opportunity for a Dutch Speaking Customer Service For Hema position in Bulgaria, ideal for motivated individuals who are passionate about delivering exceptional customer experiences within the retail sector. This exciting remote role — based within Bulgaria — places you at the heart of one of the most beloved and iconic Dutch retail brands operating across both online and offline channels. If you are fluent in Dutch and eager to advance your career in a dynamic, fast-paced retail environment while enjoying the lifestyle benefits of living in Bulgaria, this Dutch-speaking job is the perfect next step for you.

Key Responsibilities

Deliver professional, empathetic, and solutions-focused customer support to Dutch-speaking shoppers across Hema's online and offline retail platforms via phone, email, and live chat.

Assist customers with product enquiries, order tracking, delivery updates, and returns or exchange requests in line with Hema's retail policies and service standards.

Resolve customer complaints efficiently and with a positive, customer-first attitude, ensuring swift issue resolution and a high level of satisfaction across all retail touchpoints.

Process and update customer orders, account information, and service requests accurately within the company's internal retail management systems.

Proactively identify opportunities to improve the customer journey, escalating recurring retail-related issues to the appropriate internal teams where necessary.

Maintain thorough and accurate records of all customer interactions, transactions, and outcomes in compliance with company data standards.

Stay up to date with Hema's latest product lines, seasonal promotions, and online retail offerings to provide accurate and informed assistance to customers.

Collaborate with team members and supervisors to meet and exceed individual and team performance targets, contributing to a high-performing customer service culture.