Live Ops Manager

Devoted Studios is a globally remote game development company specializing in Co-development, Porting, and End-to-End Art Production for the global gaming industry.

We collaborate across time zones to support projects on all major platforms, engines and styles - from AAA titles to emerging technologies. Our team includes world-class talents who bring deep expertise in external development, pipeline optimization, and creative problem-solving. Whether it’s porting games to new systems, enhancing gameplay features, or crafting stunning visuals, Devoted Studios operates as a trusted, flexible extension of our partners’ internal teams. We are proud to be the development partner of choice for industry leaders such as:

Epic

Xbox

Meta

Obsidian Entertainment

Riot

Gearbox Software

The Live Ops Manager bridges the space between technology and player experience. They are the person who ensures server reliability during a world-scale in-game event, who coordinates the cross-functional response when something breaks, who governs the cadence of in-game content rollouts, and who reads player data to understand whether the live experience is working or quietly eroding.

This is not a community manager who also handles incidents. It is not an SRE lead who occasionally talks to designers. It is the operational centre of gravity for live service delivery — leading engineers, producers, data analysts, and QA through the full cycle of a living, breathing game.

Key Responsibilities:

Coordinates SRE, engineering, and production during live outages and degraded service events. Runs post-mortems. Drives structural improvements so the same incident does not recur.

Plans, coordinates, and launches in-game events end-to-end. Owns the event readiness checklist — content, infrastructure scaling, QA sign-off, comms. Is accountable if an event ships broken or at the wrong time.

Governs the curation, scheduling, and rollout of live in-game content — item shops, seasonal offers, rotating content. Owns the content calendar and coordinates across product, design, and monetisation.

Reads live telemetry to understand player behaviour, retention signals, economy health, and event performance. Surfaces insights that inform content decisions and monetisation tuning. Works alongside data analysts — does not replace them.

Holds the connective tissue across SRE, QA, community management, and product. Ensures new features integrate into the live environment without surprises. Runs the operational readiness gate before major launches.

Maintains runbooks, incident playbooks, content rollout SOPs, and post-mortem documentation. The live operations function does not depend on any one person's institutional memory.