Dutch Speaking iRobot Support Specialist - Work Remote In Bulgaria

Dutch Speaking iRobot Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm with a distinguished reputation for connecting exceptional multilingual talent with world-class employers across a wide range of industries, including consumer electronics. With an extensive international network and a deeply personalised approach to career placement, Mercier Consultancy Group is committed to empowering professionals to build rewarding careers in dynamic, forward-thinking environments. Our team of dedicated consultants works tirelessly to ensure that every candidate we place is set up for long-term success from day one.

Job Overview

Mercier Consultancy Group is delighted to present an outstanding opportunity for a Dutch Speaking iRobot Support Specialist position in Bulgaria — a role tailor-made for passionate consumer electronics enthusiasts who thrive in a customer-focused environment. In this exciting remote position based within Bulgaria, you will serve as the primary point of contact for Dutch-speaking customers seeking expert assistance with their iRobot smart home devices, delivering premium technical and product support that reflects the innovation and quality of the consumer electronics industry. If you are seeking Dutch-speaking jobs that combine cutting-edge technology, a supportive team culture, and an enviable lifestyle, this is the career move you have been waiting for.

Key Responsibilities

Provide high-quality technical support and product guidance to Dutch-speaking customers regarding iRobot devices, including robotic vacuum cleaners and smart home cleaning solutions, via phone, email, and live chat channels.

Diagnose and troubleshoot hardware and software issues related to iRobot consumer electronics products, delivering clear, step-by-step solutions in fluent Dutch to ensure an exceptional customer experience.

Accurately log all customer interactions, technical cases, and resolutions within the CRM system, maintaining detailed and up-to-date records in line with company standards.

Guide customers through product setup, app connectivity, Wi-Fi configuration, and firmware updates for iRobot devices, ensuring seamless integration within their smart home ecosystems.

Escalate complex or unresolved technical issues to the appropriate internal teams promptly, while managing customer expectations with professionalism and empathy throughout the process.

Stay continuously informed about the latest iRobot product releases, software updates, and developments within the broader consumer electronics landscape to provide accurate and relevant support.

Proactively identify recurring customer pain points and contribute product feedback and improvement suggestions to internal quality and product development teams.

Uphold the highest standards of customer satisfaction by representing the iRobot brand and Mercier Consultancy Group's values of excellence, integrity, and customer-first service in every interaction.