Director, Life & Annuity Operations

Come join one of America’s fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. Throughout that history, we have provided peace of mind to those families as they plan their futures.

Our mission extends beyond the insurance and annuities policies that we offer. We strive to make the world a better place through our grants from our charitable foundation, paid volunteer time for our employees, environmentally sustainable and healthy workplaces, and events that promote the work of nonprofits in our own backyard.

We foster a collaborative environment with opportunities for growth and encourage our associates to live our values: Do good. Be good. Make good.

Please note that we do not offer visa sponsorship for this position.

Role Summary

This leadership position will play a critical role in the Customer and Agent Experience within our New Business area of our Customer Innovation Group (CIG) and will partner with other teams across multiple locations to provide strategy, direction, leadership, and management. This position will lead several teams located on our Addison, Texas Campus consisting of Team Managers and Case Managers aligned to support key distribution relationships. Activities include everything from application submission to the issuance of a policy contract.

This position currently offers an onsite work schedule, with the expectation that you are in the office four (4) days per week during onsite core days. Our current onsite core days are Monday, Tuesday, Wednesday, and Thursday. The work schedule type and core days are subject to change with advance notification and manager discretion.

Essential Duties and Responsibilities

Provide leadership to ensure all activities are consistent with our goals, guidelines and culture by monitoring trends and evolving our strategy to keep up with changing customer expectations

Actively participate on collaborative panels, committees and teams with Marketing, Distribution, Operations, Finance, and other key areas to drive overall business results

Develop and maintain productivity and quality standards through audit and other review mechanisms to ensure policy, procedures, and objectives are carried out

Motivate and coach teams to meet service goals and increase productivity while driving down unit costs

Focus on employee development, succession and career planning through management, coaching and development

Minimum Qualifications

The qualified candidate will have substantial experience in Annuity/Life Operations marked by strong business relationships, skilled leadership and demonstrated business results. Must have 10+ years of Operational leadership experience and a four-year college degree with a strong academic record. Advanced education (Masters) is preferred but not required.

Must possess the following skills and abilities:

Strategic, internally/externally focused individual adept at leading people and initiatives

Broad industry perspective and strong general business acumen

Working knowledge of insurance operations

Ability to target continuous improvement opportunities and drive execution focused on enhancing our service delivery and boosting overall performance

Collaborative solutioning style; Strong bias for action

High energy; Enthusiastic

Self-starter; Curious learner

Takes accountability for quality results, for treating others professionally and respectfully, and for using productive communication that fosters teamwork and collaboration

Excellent communication skills

Some travel between campuses will be required

Must be able to successfully pass a background check

Benefits

Your benefits start day one and are flexible and customizable to your and your family’s specific needs. Check out the BENEFITS of a Career at National Life !

Base Pay Range . The base pay range for this position is the range National Life reasonably and in good faith expects to pay for the position taking into account the wide variety of factors, including: prior experience and job-related knowledge; education, training and certificates; current business needs; and market factors. The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances.

Additional Compensation and Benefits . The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. The successful candidate may also be eligible to participate in National Life’s discretionary annual incentive programs, subject to the rules governing such programs. If hired, the employee will be in an "at-will position" and National Life reserves the right to modify base salary (as well as any other discretionary payment or compensation or…