Business Intelligence Manager

Job-Specific Responsibilities:

The Business Intelligence Manager leads our data and analytics function, helping the organization make smarter, faster, and more impactful decisions. The Business Intelligence Manager oversees a team of analysts and partners across the credit union to unlock the value of our data, drive growth, improve member experience, and enable innovation. This role also leads to the evolution of our data warehouse, reporting tools, and analytics capabilities to ensure data is accessible, trusted, and actionable.

Data Strategy & Leadership

Champion a culture of data-informed decision-making across the organization

Partner with senior leaders and business units to identify and prioritize high-impact opportunities

Lead, coach, and develop a high-performing analytics team

Own key analytics platforms and vendor relationships

Bridge business and technical teams to ensure the right questions are asked and answered with confidence

Data Analysis & Business Intelligence

Lead development of intuitive dashboards and reporting (e.g., Tableau)

Translate business needs into meaningful metrics, KPIs, and insights

Deliver actionable analysis across member growth, lending, deposits, and digital engagement

Empower teams through self-service analytics and data accessibility

Data Governance & Quality

Establish practical, scalable data governance standards

Ensure data integrity through quality controls and monitoring

Define and maintain data definitions, lineage, and documentation

Support compliance with regulatory, privacy, and security requirements

Data Warehouse & Architecture

Lead design and optimization of the enterprise data warehouse

Oversee data pipelines and integrations across core, digital, lending, and third-party systems

Ensure performance, scalability, and reliability of the data environment

Stay current on modern data platforms and architectures (e.g., Snowflake)

Other duties as assigned.

Basic Qualifications:

Basic Qualifications are the minimum threshold a candidate must meet in order to be considered for this role.

Minimum of two years’ post-secondary education or relevant work experience

Supervisory experience

Additional Qualifications and Skills:

The following qualifications are strongly preferred. If you meet some, but not all, we still encourage you to apply. Harvard FCU values employees with a willingness to learn.

Bachelor’s degree or equivalent experience required; Masters degree preferred

Strong SQL expertise

Experience working with structured and unstructured data environments

Proficiency with BI tools (e.g., Tableau, Power BI)

Background in quantitative analysis and statistical modeling

Understanding of data infrastructure and ELT/ETL frameworks

Strong analytical and problem-solving skills

Ability to translate complex data into clear, actionable insights

Excellent communication and presentation skills

Ability to work independently and collaboratively

Strong organization and attention to detail

Proven leadership and team development experience preferred

Working Conditions: Onsite work is performed in an office setting

Standard Hours/Schedule: 35 hours per week.

3 days a month onsite with 1-week WFH. Additional onsite days will be required based on business needs.

Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position.

Pre-Employment Screening: Credit, Criminal, Education, Identity, Prohibited Parties (OFAC - Office of Foreign Assets Control).

Other Information:

This position has a 90-day orientation and review period.

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Work Format Details

This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on Employment Outside of Massachusetts . Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 056. Please visit  Harvard's Salary Ranges   to view the corresponding salary range and related information.

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:

Generous paid time off including parental leave

Medical, dental, and vision health insurance coverage starting on day one

Retirement plans with university contributions

Wellbeing and mental health resources

Support for families and caregivers

Professional development opportunities …