C004914 Senior Technician (ICT Systems Operations and Maint) (NS) - TUE 7 Jul

Deadline Date: Tuesday 7 July 2026

Requirement: Senior Technician (ICT Systems Operations and Maintenance)

Location: Norfolk, VA, US

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 760

Required Start Date: 3 August 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role:

Delivers first call resolution in accordance with Standard Operating Procedures (SOP);

Performs Level 1 forward support for incidents and request fulfilment in accordance with applicable SOPs;

Escalates incidents to Level 2 support as necessary;

Installs and maintains CIS assets for CSU Norfolk and supported customers;

Installs and maintains Software on workstations;

Records all actions pertaining to CIS support in the approved ticket management system;

Adheres to Technical Assistance Center Standards of Work;

Provides status updates for assigned requests via the approved ticket management system;

Follows-up with users on completed requests prior to closing associated tickets;

Contributes to accountability of CIS assets;

Escalates User Complaints and Problem Management issues to TAC Cell Head;

Executes pro-activeness for all requests assigned to User Support Section;

Adheres to work schedule, providing support by engaging directly with the customer;

Must be able to engage professionally in a multi-National environment working with VIPs.

During exercises work can shift outside of normal office hours.