Norwegian Speaking Customer Service Agent - Work In Sofia, Bulgaria

Norwegian Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, renowned for connecting exceptional multilingual talent with world-class organisations across the continent. With a deep-rooted commitment to candidate success and employer satisfaction, we have built a reputation as a trusted partner in the customer support services industry and beyond. At Mercier Consultancy Group, we don't just fill positions — we build careers and shape futures.

Job Overview

We are currently seeking a motivated and customer-focused Norwegian Speaking Customer Service Agent to join our thriving customer support services team based on-site in Sofia, Bulgaria. This is a fantastic opportunity for Norwegian-speaking professionals looking to advance their careers in an internationally dynamic environment, with some of the most competitive benefits available in Jobs in Bulgaria today. If you are passionate about delivering outstanding customer experiences and are ready to bring your Norwegian language skills to a fast-paced support environment, this Norwegian Speaking Customer Service Agent position in Bulgaria is the perfect next step for you.

Key Responsibilities

Deliver high-quality customer support to Norwegian-speaking clients via phone, email, and live chat channels in a professional and timely manner

Handle inbound customer enquiries, troubleshoot issues, and provide accurate information in accordance with established customer support services guidelines

Accurately log and update all customer interactions, cases, and resolutions within the company's CRM system

Identify customer needs, escalate complex issues to relevant departments, and follow up to ensure complete customer satisfaction

Maintain up-to-date knowledge of client products, services, policies, and procedures to ensure informed and confident customer interactions

Collaborate closely with team leaders and fellow agents to meet individual and team performance targets within the customer support services environment

Contribute to a positive and professional team culture by actively participating in training sessions, team meetings, and continuous improvement initiatives

Adhere to quality assurance standards, data protection regulations, and company compliance requirements at all times