Experience Call Center Manager
Empower Insurance Group · West Lake Hills, Texas · Posted Jul 6, 2026 · $60,000 to $80,000 a year
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Call Center Manager – Individual Health & Supplemental Insurance
Empower is seeking an experienced Call Center Manager to lead and manage our in-office call center team in Central Austin.
The ideal candidate must have experience in Individual Health Insurance and Supplemental Benefits, along with a proven track record of successfully managing both inbound and outbound call center operations.
Requirements:
Minimum of 2 years of successful call center management experience
Experience with Individual Health and Supplemental Insurance
Ability to lead, train, motivate, and manage call center agents
Experience overseeing inbound and outbound call activity
Strong communication, leadership, and organizational skills
Must be dependable, professional, and able to work full-time in office
Position Details:
Full-time, in-office position
Location: Central Austin
Compensation: Salary plus bonus opportunity to be discussed during the interview
Only serious and qualified applicants should apply.
We are looking for a strong leader who can help drive performance, support agents, and contribute to the continued growth of our business.
Pay: $60,000.00 - $80,000.00 per year
Work Location: In person