Customer Care Representative (Voice and Non-Voice)
Remotely · TELECOMMUTE · Posted Jul 2, 2026
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Job Title: Customer Care Representative (Voice and Non-Voice)
Job Type: Full-Time (Remote)
Compensation: Up to AUD 1,500/month (based on experience and qualifications)
Work Schedule: Full-time
Experience: 2-5+ years
Who We Are
At Remotely, we connect exceptional offshore professionals in the Philippines with global businesses looking to scale efficiently. We’re committed to building meaningful work opportunities that empower skilled talent to deliver real impact – anytime, anywhere.
Role Overview
The Customer Care Representative will handle customer inquiries across multiple channels including voice calls, chat, and email. This role requires someone who is customer focused, empathetic, and capable of delivering clear and timely support. You will serve as the frontline representative of the client's brand, ensuring customers receive helpful, accurate, and positive experiences across every interaction.
Key Responsibilities
Respond to customer inquiries through phone, chat, and email in a professional and friendly manner
Provide accurate product or service information and troubleshoot customer concerns
Process requests, document interactions, and update customer records
Escalate complex cases to appropriate teams while ensuring proper follow up
Meet performance metrics such as response time, resolution rate, and customer satisfaction
Maintain up to date knowledge of company products, services, policies, and processes
Handle customer feedback, complaints, and special requests with empathy and problem solving
Contribute to a positive customer experience by consistently delivering high quality service