IT Support Specialist

• **This is a fully onsite opportunity supporting the Phoenix, Arizona location***

Position Responsibilities:

• Support of RBG applications, including but not limited to RAS (Route Accounting & Settlement) software, selling & delivery, routing & dispatch, surveys, Print Shop, Citrix, and iPad solutions for various location(s)
• Support, troubleshoot, and resolve local hardware and network issues related to desktops, laptops, iPads, printers, mobile devices, and A/V equipment
• Manage and maintain end-user assets, including desktops, laptops, and mobile devices; oversee procurement, setup, troubleshooting, and lifecycle management
• Work with IT Service Center and other IT groups to support issues with a high degree of responsiveness; provide efficient escalation of issues where appropriate to IT team members
• Provide accurate incident & problem management reporting as required by using IT Service Center ticketing system
• Other projects or duties as assigned