Customer Service Representative
Employee Owned Holdings, Inc. · Tampa, Florida, United States · Posted Jul 8, 2026
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The Customer Service Representative plays a critical role in supporting some of GCC’s largest and most strategic accounts. Working closely with outside sales, purchasing, and warehouse teams, this position ensures seamless communication, precise order management, and timely delivery of technical solutions. The role involves direct interaction with engineering, purchasing, and management personnel at key customers, requiring both strong relationship skills and a solid understanding of technical products and applications.
Responsibilities:
Partner closely with Outside Sales to support strategic OEM accounts through proactive communication, timely follow-up, and coordinated execution.
Learn and apply product knowledge across hydraulic, pneumatic, and automation components to help customers identify the right solutions.
Serve as the primary internal contact for assigned accounts, ensuring consistent and professional handling of orders, quotations, and service requests.
Develop strong relationships with customer contacts to understand production needs, forecasts, and business cycles.
Provide real-time updates on pricing, product availability, lead times, and delivery status.
Collaborate with cross-functional teams including engineering, outside sales, production and purchasing to resolve challenges and maintain customer satisfaction.
Accounting/Finance – resolve credit, billing, and invoicing issues.
Support and participate in the organization’s continual improvement program to conform to ISO 9001 requirements and understand the implications of conformance with the Quality Management System.
Other duties as assigned.