Italian Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria

Italian Speaking Back Office Gaming Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, proudly connecting exceptional talent with world-class opportunities across a diverse range of industries. With a proven track record of placing thousands of multilingual professionals in rewarding careers throughout Europe, we are committed to delivering a seamless, supportive, and premium candidate experience from first contact to first day on the job. At Mercier Consultancy Group, we don't just fill positions — we build careers and transform lives.

Job Overview

Mercier Consultancy Group is thrilled to present an outstanding opportunity for an Italian Speaking Back Office Gaming Support Specialist position in Bulgaria, designed for passionate, detail-oriented individuals who are eager to immerse themselves in the fast-paced world of Gaming and Esports. This on-site role based in the vibrant city of Sofia, Bulgaria, places you at the operational heart of a leading gaming enterprise, where your Italian language expertise and administrative precision will directly contribute to delivering a seamless experience for Italian-speaking players and partners. If you are seeking Italian-speaking jobs that combine your love for gaming with a rewarding international career, this is the opportunity you have been waiting for.

Key Responsibilities

Process and manage back office administrative tasks related to player accounts, game registrations, and gaming platform operations, communicating fluently in Italian with internal teams and external stakeholders.

Review, verify, and action player account requests including identity verification, bonus allocations, and gaming activity documentation in full compliance with gaming industry regulations.

Monitor and investigate gaming transactions, flagging irregularities, potential fraud, or policy breaches, and escalating cases to the appropriate compliance or security teams.

Coordinate with front-line customer support teams to resolve complex Italian-language player queries that require detailed back office investigation and follow-up.

Maintain accurate and up-to-date records within gaming CRM and back office management systems, ensuring data integrity across all player accounts and operational logs.

Support the implementation and quality review of localised Italian-language gaming content, promotions, and communications to ensure accuracy and cultural relevance for the Italian-speaking market.

Collaborate with cross-functional teams including compliance, payments, and esports operations departments to streamline back office workflows and improve overall operational efficiency.

Prepare regular reports and operational summaries for team leaders and management, highlighting trends, volume metrics, and key back office performance indicators within the gaming environment.