Spanish Speaking Rent-a-Car Consultant - Work In Sofia, Bulgaria

Spanish Speaking Rent-a-Car Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting top multilingual talent with world-class employers across a wide range of industries. With a proven track record of placing thousands of professionals in rewarding careers throughout Europe, we pride ourselves on offering a truly premium candidate experience from first contact to successful placement. At Mercier Consultancy Group, your career journey is our priority, and we are committed to matching exceptional people with exceptional opportunities.

Job Overview

Mercier Consultancy Group is proud to present an outstanding opportunity for a Spanish Speaking Rent-a-Car Consultant position in Bulgaria, based on-site in the vibrant capital city of Sofia. This role sits at the heart of the travel industry, where you will be the first point of contact for Spanish-speaking customers seeking seamless and memorable vehicle rental experiences across Europe. If you are passionate about travel, customer service excellence, and are ready to take your Spanish-speaking career to the next level, this is the ideal role for you — and one of the most exciting Spanish-speaking jobs available in Bulgaria today.

Key Responsibilities

Assist Spanish-speaking customers with vehicle rental bookings, modifications, and cancellations via phone, email, and live chat channels within the travel industry environment.

Provide expert guidance on available vehicle categories, rental terms, insurance options, and pricing to ensure customers make confident, informed decisions.

Handle customer inquiries related to travel itineraries, pick-up and drop-off locations, and cross-border travel regulations with accuracy and professionalism.

Process reservations and payments using internal booking and CRM systems, ensuring all customer data is recorded correctly and securely.

Resolve customer complaints, escalations, and service disruptions swiftly and empathetically, maintaining the highest standards of customer satisfaction.

Collaborate with travel partners, airport desks, and third-party service providers to ensure smooth rental operations and customer handovers.

Upsell and cross-sell additional travel and vehicle-related services such as GPS navigation, child seats, and comprehensive insurance packages where appropriate.

Stay up to date with travel industry trends, seasonal promotions, and fleet availability to deliver timely and relevant information to customers.