Customer Service Representative - 3RD Shift

Summary:

The Customer Service Representative is responsible for promoting customer satisfaction by performing a wide range of support activities. This role proactively identifies and resolves issues to enhance relationships with both internal and external customers, while also serving as a point of contact for suppliers. Success in this position requires strong listening skills, patience, and the ability to address concerns with professionalism and care.

Responsibilities:

• Management of ordering goods / services, while managing inventory and order tracking system. Some negotiation and procurement support for items.
• Actively listen to customers’ needs and concerns, responding in a clear, professional, and courteous manner. Address complaints, troubleshoot issues, offer solutions, and follow up to ensure satisfaction.
• Provide counter measures/ contingency plans for all aspects of the program to avoid any interruption of product or service delivery to the GM manufacturing site. Manage vendor order confirmations to ensure pricing, quantities, and delivery schedules meet requirements and expectations.
• Purchasing – procurement of the items for the plan will be conducted. Be a single point person for overall inventory system management.
• Update all changes, communicate the items necessary.
• Issue summary reports and provide data
• Emergency coverage, accessible to ensure adequate timeline for customers.
• Provide timely and accurate updates regarding the status of incoming customer orders.
• Collaborate with internal management and customer account leads to establish and maintain appropriate min/max levels and inventory metrics based on production schedules.
• Process customer billing and partner with the accounting department to resolve accounts receivable (AR), receipts, and accounts payable (AP) discrepancies.
• Verify and reconcile customer inventory through effective parts management and routine cycle counts. Manage and maintained accurate inventory levels to support smooth daily operations.
• Coordinate daily trucking and logistics activities in partnership with shipping personnel to ensure timely deliveries.
• Produce detailed computer-based reports to support operational decision-making. Provide support for both internal and external meetings, including preparation, communication, and follow-up tasks.
• Prepare and generate required documentation for product shipments. Detail product/service features, policies, and procedures accurately.
• Effectively multitask by prioritizing responsibilities and managing communication with multiple customers simultaneously.

Qualifications:

• Bachelor’s Degree in Business Administration or Supply Chain Management.
• Buyer expertise is a strong plus
• Excellent verbal/written skills, active listening, empathy.
• Minimum of two years of customer service experience preferred.
• Proficiency with Microsoft Office (Excel emphasis) and related software applications preferred.

Pay: $18.00 - $20.00 per hour

Work Location: In person