[Remote] Sr Director of Revenue Operations & Business Analytics

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.

Who We Are:

While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth.

Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.

Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.

Most roles at Convoso function as “hybrid” with some opportunities for travel to in-person business events and company meetings. Convoso currently employs remote team members in several U.S. states, including AL, AZ, CA, CO, CT, FL, GA, IL, IN, KY, MA, MI, NC, NJ, NV, NY, OH, PA, SC, TX, UT, VA. We welcome applications from candidates across the United States. Employment in states where Convoso is not currently registered may require additional review and setup before employment can begin.

About the Role

Convoso is scaling its go-to-market organization and building a more disciplined, data-driven revenue engine to support predictable growth, retention, and expansion. The Sr. Director, Revenue Operations Business Analytics will play a critical role in designing, operating, and continuously improving the systems, processes, and insights that power revenue performance across Marketing, Sales, Customer Success, Product, and Finance.

This role sits at the intersection of RevOps execution, GTM strategy, and business analytics. It is a senior, hands-on leadership role responsible for owning revenue data and truth, improving forecast and pipeline predictability, and establishing the operating cadence that enables the business to scale with clarity and confidence.

This is not a passive reporting role. The Sr. Director is expected to actively diagnose problems, drive change, and partner closely with functional leaders to improve execution quality across the full customer lifecycle.

Key Responsibilities

1. Build Run a Predictable Revenue Engine

Design and operate the core GTM processes, metrics, and rhythms that drive predictable bookings, retention, and expansion

Own pipeline health, forecast accuracy, and stage consistency across the funnel

Improve conversion rates, stage velocity, and execution discipline through data-driven insights

Lead revenue forecasting, scenario planning, and performance analysis

2. Align GTM Teams Around One Operating System

Ensure Marketing, SDR, Sales, Customer Success, Onboarding, and Product operate with shared definitions, metrics, and expectations

Drive alignment on ICP, segmentation, lead qualification, routing, SLAs, and service tiers

Support and enforce weekly, monthly, and quarterly GTM operating cadences

Partner with functional leaders to improve accountability and execution consistency

3. Own Revenue Data, Analytics System of Truth

Build and maintain a unified revenue data model across the full customer lifecycle

Partner with BI/Data Engineering to integrate CRM, marketing, product usage, billing, support, and finance data

Establish and maintain consistent KPI definitions and data-quality standards

Enable automated and self-service reporting to reduce manual effort

4. Deliver Executive-Ready Insights

Develop dashboards and analysis that provide leadership with real-time visibility into ARR, NRR, churn, expansion, pipeline, and productivity

Proactively surface risks, trends, and opportunities—before they become problems

Support board materials, strategic planning, and OKRs with accurate, trusted data

Translate complex data into clear, actionable insights for senior leaders

5. Improve GTM Productivity Execution Quality

Identify and systematize early warning signals for pipeline risk, forecast quality, and customer health

Partner with Enablement to improve onboarding, training, and execution quality

Analyze activity-to-output relationships to improve rep and CSM productivity

Support territory design, quota setting, capacity planning, and compensation inputs

6. Own RevOps Systems Scalable Infrastructure

Own the RevOps tech stack, CRM, integrations, and automation

Reduce tool sprawl and simplify workflows across the GTM lifecycle

Drive automation and AI use cases that improve efficiency and predictability

Support expansion readiness, new segment launches, and GTM experim…