Logistics Supervisor

Position Summary

The Logistics Supervisor serves as a liaison between the GE Warehouse Leadership and the GE operation. The position is responsible for leading operational and/or support departments including all aspects of shipping and receiving, scheduling, inventory management, quality management. The Logistics Supervisor upholds all QMP’s and work instructions. Responsible for instilling and maintaining good relationships and working conditions with all Crescent People and Customers both inside and outside of the account through proper execution and championing the Crescent Way. Ensure that all Crescent People consistently produce acceptable productivity, quality and safety results. This role requires the oversight and purchasing of shipping materials, office supplies, and department needs. Assures compliance with OSHA, MSDS, ASI, ISO, and SQF regulations. Ensure that payroll is processed correctly and all times for direct reports are capture accurately in time management and payroll systems. Champion of lean and continuous improvement strategies including but not limited to Leader Standard work, Value Stream Mapping, and process improvements.

As a key leader the operations lead will support the Business in operating as outlined in the Crescent Way and 3P’s:

Purpose

Process

People

While building on our Culture of:

Doing It Right

Doing It Safe

Doing It Well

Essential Duties and Responsibilities

Safety

Read and understand the Crescent Safety Playbook – Doing It Safe

Ensure Safe and well-maintained Work Environment and conditions throughout all workspaces, facility and surrounding areas

Actively participate in Safety Committee activities and initiatives and champion and engage all staff and employees in cultivating and promoting a Safety-First Culture

Continually seek out and remove all forms of risk

People

Read and understand the Crescent Way.

Evaluate candidates and select the best cultural and competent fits using STAR (Select, Train, Assess, and Recognize)

Act as a liaison to shipping/warehouse associates and leads, ensuring all order and work requirements are successfully always communicated and maintain an open line of communication with the customer

Work closely and harmoniously with fellow team members and members of management

Maintain a good working relationship with customers by responding to all inquiries/complaints, shipments, inventory counts etc., in a courteous and efficient manner

Positively contribute to a team environment by fostering a culture of respect, clear and concise communication, acts with humility, and one that embodies SCARF. (Status, Certainty, Autonomy, Relatedness, and Fairness)

Ensure all customer touch points and communications are positive.

Productivity

Understand and implement Crescent policies and procedures.

Utilizes cross training to progress their Crescent People as well as themselves

Maintain productivity standards as dictate by department KPIs and goals

Maintain a good knowledge of all Crescent supplies always maintaining proper stock levels

Maintain a monthly performance log for all Crescent Team Members

Use of Microsoft Office application to communicate daily task, KPIs, conduct daily business, and all other key reporting indicators

Maximize site capacity and output capability through the planning and scheduling of all resources

Assess / verify the ongoing need for resources.

Continuous Improvement

Working with other departments and utilize tools and resources to drive a lean culture

Leading projects to eliminate waste and defects within the department

Validate the use and continuous improvement of all production and operational processes

Quality

Execute quality management of material through controlling customer hardware and proper execution of QEMs.

Ensure proper documentation is kept and maintained of processes and procedure including but not limited to, job aids, work instructions, and non-conformance documents.

Utilize account tools and ERP system to act quickly and execute QEM management in a timely manner

Assist with ISO program management

Assist with FOD and parts awareness training

Maintain files for Quality Event Management

Log non-conforming parts when applicable

Ensure the root cause for all escapes is identified and corrected

Work with PQEs to identify part disposition and/or conformance issues

Inventory Management

Ensure current and accurate inventory control for each account

Ensure that there is no cross contamination of parts between accounts

Complete Supervisor Cycle Counts as applicable

Ensure Inventory accuracy goals of account are met

Be able to report out on Inventory metrics and speak to open action items

Customer Value

Respond promptly to client requests via phone or email in a professional, courteous manner

Process shipping document amendments and kit matrices upon request

Cultivate teamwork with the customer, working together to build a relationship of trust and problem solving

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