Engineer, Field Service- "I & II"

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

• This position is not eligible for visa sponsorship for external candidates. Candidates cannot require sponsorship now or in the future**

Our Global Sales, Services Spares IQ and Sustaining teams are seeking Engineers I II, Field Service (level will depend on experience, degree and responsibilities. Please review below) to join ASM at a customer (Intel) site in Chandler, AZ. Domestic and International travel of at least 75% will be required for this role.

Shifts available:

Shift 4 (6pm-6am)- Sun-Tu and every other Saturday

Shift 5 (6am-6pm)- Sun- Tue and every other Wednesday

Shift 6 (6pm- 6am)- Wed-Fri and every other Saturday

Shift 7 (6am- 6pm)- Wed-Sat and every other Wednesday

Job’s mission:

As a Engineer I, Field Service, you will help support ASM’s advanced semiconductor equipment at customer sites, ensuring that tools operate safely and at peak performance. Your work keeps fabs running and directly contributes to the technologies powering AI, 5G, and cloud computing. This role gives you hands-on experience, structured training, and the chance to grow alongside experts in the field.

As a Engineer II, Field Service , you will take the lead in supporting ASM’s advanced semiconductor equipment at customer sites, ensuring tools run safely and at peak performance in high‑tech fab environments. You will troubleshoot complex, multi‑factor issues, guide less‑experienced engineers, and provide insights that directly influence tool stability and next‑generation product improvements. This role gives you autonomy, technical depth, and the chance to make a meaningful impact on our customers and on the technology powering the world.

What you will be working on:

Engineer I, Field Service

Install, maintain, and repair ASM semiconductor equipment at customer sites

Troubleshoot tool and process issues using diagnostic tools, schematics, and structured methods

Deliver clear, timely, customer‑focused support with a safety‑first mindset

Document work performed and support updates to service procedures

Support process improvements and contribute ideas to enhance tool performance

Assist with customer escalations.

Engineer II, Field Service

Install, maintain, and repair ASM semiconductor equipment with limited supervision

Lead troubleshooting of complex tool and process issues using structured diagnostic methods

Perform in‑depth root‑cause analysis and recommend data‑driven corrective actions

Analyze tool performance data to anticipate issues and propose targeted improvements

Provide training and on‑the‑job guidance to newcomers on routine service tasks

Identify operational risks and recommend minor process or procedure enhancements

Document service activities and contribute updates to procedures and best practices

Provide detailed field feedback to engineering and design teams and support beta testing

Manage day‑to‑day customer engagements with a proactive, customer‑first approach

Support escalations and collaborate with cross‑functional experts to drive resolution

What we are looking for:

Engineer I, Field Service

Bachelor’s degree in Electromechanical Engineering or related field

1–3 years of technical experience in field service, or manufacturing of OEM capital equipment

Ability to read and interpret electronic and electromechanical schematics

Basic knowledge of safety protocols and cleanroom guidelines

Ability to apply rules and procedures in own activities

Ability to fully understand tool architecture and control algorithms and explain operating principals to peers

Clear written and verbal communication skills

Ability to work independently and in a team

Willing to travel up to as required for the role domestically and internationally

Knowledge of safety procedures and cleanroom guidelines

Proficiency with MS Office

Engineer II, Field Service

Bachelor’s degree in Electrical, Mechanical, Electromechanical Engineering or related field with 4+ years of experience, or a Master’s degree with 0 years of experience

Experience in field service or semiconductor capital equipment

Ability to interpret electronic and electromechanical schematics

Experience with structured troubleshooting methodologies

Knowledge of cleanroom and semiconductor safety protocols

Strong communication skills, both written a…