Senior Security Operations Analyst - 3rd Shift

Senior Security Operations Analyst - 3rd Shift (1:00 AM - 9:30AM EST)

Remote, United States

About Blumira and Our Culture

Blumira is the security operations platform built for growing teams and partners supporting them, integrating comprehensive visibility, tools, and expert guidance to give IT and security teams peace of mind from knowing they never have to go it alone. Every business needs strong security and deserves tools built for them, not just the largest enterprises. In helping them, we help their customers, and, overall, make the Internet a safer place.

Our team is passionate about putting resilience in reach for every organization and team, keeping the business running smoothly and helping teams build their own expertise through daily security practice. To realize our vision, we're looking for inquisitive and driven teammates, like you! Be part of a friendly and supportive team that embraces who you are and offers you the opportunity to help build and scale the Ann Arbor tech security scene and to learn and grow with experienced SaaS security leaders. You will have the ability to make a big impact in the initial build of Blumira’s CX organization and take Blumira to the next level!

About the Opportunity

This is a multi-functional role for someone who’s passionate about helping others to protect their organization’s security to the fullest extent possible. Security Operations Analysts work closely with our customers to make sure they know their security is in good hands with Blumira, through performing Security Information and Event Management (SIEM) duties, security analysis, and technical support.

Key Responsibilities

Deliver exceptional support experiences for our customers through advanced security expertise and thoughtful, empathetic communication

Serve as a technical leader and mentor, helping guide other team members through positive influence and knowledge sharing

Work closely with our customers to provide expert-level advisory services on complex security questions and product issues

Lead troubleshooting efforts with customers and perform advanced log analysis to provide comprehensive context around security incidents

Be on-call for rare critical security incidents and help lead response efforts

Actively contribute to incident responses and help propose technical solutions

Share your deep technical expertise across all levels of the Security Operations team, our customers, and colleagues throughout the organization

Work closely with the Incident Detection Engineering team to triage critical and high priority security incidents

Provide leadership and mentorship during security events

Drive Security Operations team efficiency through process creation, optimization, and innovative feature ideas

Work on special projects and initiatives to expand team skillsets and capabilities

Regularly contribute to team content creation including how-to articles, documentation, and blogs

Serve as a sought-after resource among team members for complex technical challenges

Actively advocate for customers throughout the organization

Required Key Skills and Qualifications

Successful candidates will have:

5+ years of experience working in cybersecurity roles with progressive responsibility

Demonstrated advanced expertise in cybersecurity with steadfast curiosity for learning new attack vectors, threats, and security frameworks

Strong proficiency in Windows endpoint security and vulnerability management

Comprehensive knowledge of industry-adopted frameworks and methodologies (MITRE ATT CK, CIS, NIST, ISO, PCI-DSS, etc.)

Extensive experience with SIEM platforms and SOC operations

Strong grasp of SQL with ability to write complex queries

Excellent written and verbal communication skills with ability to communicate effectively across all departments

Experience with Zendesk or similar support ticketing software

Deep understanding of how nearly all aspects of security applications work

Ability to handle customer-reported issues with minimal guidance from peers

Ability to work at a fast pace while maintaining high quality, analyzing complex information and responding to customers in a timely manner

Strong big-picture thinking, understanding how every customer interaction impacts their broader experience

Ability to work independently and lead initiatives with minimal direction

Leadership qualities including mentoring capabilities and positive team influence

Quality of character, including a strong desire and eagerness to help others and advocate for customers

Proficiency with productivity tools (Google Workspace, Zoom, Slack) and ability to master specialized software platforms

Consistently meets or exceeds KPIs and responds to tickets well above SLA guarantees

Understanding of team processes and ability to help others follow them accurately

Preferred Qualifications

Experience with Regex, GCP, AWS, and/or Kibana

Mastery of BigQuery and/or advanced analytics platforms

Educatio…