Assistant Property Manager - Affordable

Location: City of Rochester

Overview

The Assistant Property Manager is responsible for supporting the Property Manager in the day-to-day operations of affordable housing communities. This includes leasing, resident support, regulatory compliance, rent collection, office administration, and coordination of maintenance and vendor services. Some Assistant Property Managers focus on compliance and recertifications, while others may take on leasing or operational tasks based on site needs.

Responsibilities

• Leadership & Staff Support
• Step into site leadership responsibilities when the Property Manager is unavailable.
• Provide support in onboarding, orienting, and training site staff.
• Foster a positive and efficient team environment through guidance, collaboration, and example-setting.
• Provide ongoing support and cross-training to staff to ensure leadership readiness and operational flexibility.
• Resident Relations
• Deliver responsive, courteous service to residents regarding inquiries, complaints, and maintenance needs.
• Assist in coordinating resident services, programming, or events.
• Assist with new resident orientations and maintain a welcoming site environment.
• Maintain respectful and productive relationships with Resident Council representatives and Social Services personnel (if applicable).
• Compliance & Regulatory Management
• Ensure adherence to all federal, state, and municipal housing regulations including Fair Housing, ADA, and FCRA.
• Support certification, recertification, and interim processes based on site needs.
• Assist with documentation for HUD, LIHTC, and other funding programs as applicable.
• Remain familiar with the HUD 4350.3 Handbook; attend training as needed to remain current on compliance updates.
• Assist with preparation for MORs, file audits, and physical inspections.
• Leasing & Marketing
• Show units and market the property to prospective residents.
• Assist with outreach efforts, maintenance of the waiting list, and implementation of the approved Resident Selection and Affirmative Fair Housing Marketing Plans.
• Conduct market surveys and shop competing properties as needed.
• Financial & Rent Administration
• Collect and record rent payments, fees, and security deposits accurately and timely.
• Prepare and deliver notices (late rent, lease violations, etc.) in coordination with the Property Manager.
• Input accounts payable and submit required documentation to the corporate office.
• Assist with tracking accounts receivable, subsidy receivables, and tenant ledgers.
• Office & Operations
• Respond to inquiries and manage office reception, phones, and front desk coverage.
• Maintain accurate and organized records, including certifications, leases, vendor documentation, and correspondence.
• Support the coordination of vendor work, supply procurement, and staff maintenance schedules.
• Enter maintenance requests into One Site and follow up on work orders and unit turnovers.
• Maintenance & Property Oversight
• Conduct property and unit inspections as assigned.
• Monitor the condition of the building, common areas, and grounds; report issues promptly.
• Support emergency response and on-call duties when required.
• Safety & Risk Management
• Report all resident incidents, safety hazards, and work-related injuries immediately to the Property Manager.
• Assist in completing required safety checklists with the maintenance team.

Qualifications Education & Experience

• High school diploma or GED required.
• 1–3 years of experience in affordable housing, leasing, or site operations. Familiarity with HUD, LIHTC, or other compliance programs preferred.
• Good Moral Character

Licenses & Certifications

• Required:

Illinois Real Estate Licensee (or must obtain Illinois Residential Leasing License within 120 days of hire).

• Valid Driver’s License and current auto insurance.
• Certified Occupancy Specialist (COS) or Tax Credit Certification preferred.
• ARM or CAM designation a plus.

Technical & Other Requirements

• Ability to work evenings, weekends, or emergencies as needed.
• Proficiency in One Site property management software or equivalent.
• Knowledge of Microsoft Office (Word, Excel, Outlook, Teams).
• Strong math skills and ability to reconcile accounts.
• Ability to professionally interact with residents, vendors, owners, and…