Luxury Jewelry Sales Consultant - Valley Fair

At Blue Nile, we believe that love deserves better.  We are passionately driven to reimagine the fine jewelry experiences and disrupt the jewelry industry.  From engagements to anniversaries, from welcoming a new child to the family to celebrating a promotion, from holidays to birthdays, at Blue Nile we celebrate all stories of love.

Blue Nile  is looking for a Luxury Jewelry Sales Consultant who is eager for an exciting opportunity to join our retail showroom in the  Valley Fair Mall in Santa Clara, CA . The ideal candidate understands the white glove culture and has a passion to educate customers about jewelry purchases. A  Luxury Jewelry Sales Consultant at Blue Nile is outgoing, passionate, and strives to help others. The company’s customer service goal is to enhance and grow the brand connection experience for customers.  Luxury Jewelry Sales Consultants do this through being professional, accessible, enthusiastic, and interested in a career that creates a “Jeweler  for Life”  relationship with Blue Nile.

Responsibilities:

Communicate the Blue Nile difference, instilling trust and confidence in our brand

Demonstrate exceptional customer service and continually develop your product knowledge to educate customers

Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience

Proactively follow up on all internal and external communications while maintaining Blue Nile service standards

Effectively resolve complex customer service challenges, finding solutions which exceed customer expectations

Help create and maintain a service culture focused on the customer, enhance the buying experience and build relationships that lead to long-term business growth

Continuously maintain excellent attendance and punctuality

Consistently achieve or exceed company sales and service goals

Partner with peers and showroom management to solve problems while maintaining a service culture focused on the customer.