Hotel Front Office Assistant

About Four Seasons:

Powered by our dedicated staff, Four Seasons exudes a commitment to excellence. We are a group of individuals intent on enhancing ourselves, challenging our boundaries, and treating each other with the same respect we desire in return. Our global team excels at creating remarkable experiences for our guests, residents, and partners by upholding luxury standards with utmost sincerity. We acknowledge that the optimal method to enable our staff to deliver these exceptional guest encounters is through a first-rate employee journey and corporate ethos.

The ethos at Four Seasons revolves around the acknowledgment of individuals we know, the warm reception of newcomers, and maintaining a standard of treating all individuals with the kindness we hope to be shown. Whether engaging as part of the staff, a guest, a resident, or an explorer, the overarching goal is to leave a lasting impact that will be cherished indefinitely. This guiding principle underscores the idea that life's experiences are enriched through genuine connections with people and the environment.

About the Role:

At Four Seasons, the Hotel Front Office Assistant is a vital part of the team. As a Front Office Assistant, you will be managing, arranging, supervising, and leading the overnight Front Desk team while prioritizing guest happiness. You will also recruit, train, assess, supervise, motivate, and mentor Front Desk personnel to ensure compliance with the company's cultural and service standards. Strategic planning for future outlet operations will also be part of the role.

Responsibilities:

• Manage, arrange, supervise, and command the duties of the overnight Front Desk team while focusing on guest satisfaction.
• Recruit, train, assess, supervise, motivate, and mentor all Front Desk personnel to comply with defined cultural and core standards.
• Strategic planning for future operations and ensuring the hotel continues to deliver an exceptional experience to guests.
• Handle guest inquiries, requests, and concerns in a professional and efficient manner.
• Ensure smooth operations of all front office systems and ensure all staff are equipped with the necessary tools to meet guest expectations.
• Maintain a welcoming environment for guests, with consistent communication between team members.

What You Bring:

• A college degree, preferably focusing on hotel or restaurant management, is preferred.
• Two to three years of experience in a supervisory or assistant manager role in a Rooms line or front office environment.
• Excellent interpersonal and communication skills with the ability to work well under pressure.
• Adaptability in terms of availability, with the ability to work during different shifts such as mornings, afternoons, evenings, or overnight, including weekends and holidays.
• A strong focus on guest service, teamwork, and leadership skills.

Comprehensive Benefits:

• Salary: $70,901
• Comprehensive insurance packages including medical, dental, and vision coverage
• Employees are entitled to remuneration for absences, including vacation days, public holidays, and sickness leave.
• Participation in a 401k plan with employer matching contributions.
• Complimentary reservations at Four Seasons hotels worldwide (subject to availability).
• RTD Flex Pass available at a discounted price.
• Free meals provided by our talented kitchen staff.
• Employee uniform dry cleaning offered at no charge to team members.