PUBLIC WORKS DISPATCHER - LEAD

Introduction

The City of Milwaukee is proud to employ a workforce dedicated to delivering exceptional service to its residents. If you are passionate about being part of an inclusive team of public servants, please consider the following opportunity.

Purpose

The Public Works Dispatcher - Lead ensures efficient operations of the Fleet Services Dispatch Office by supporting and coordinating daily office and communication functions, including facilitating communication between Dispatch and the Fleet Repairs Section to align fleet availability with scheduled assignments and staffing levels.

Essential Functions

Dispatch and Scheduling

• Coordinate and lead daily dispatch communications via radio, phone, and email to ensure efficient support of field and fleet operations.
• Perform and oversee daily scheduling of fleet equipment, operators, and support personnel,
• using Telestaff.
• Dispatch and monitor field activities using Workforce Automatic Vehicle Location (AVL), ensuring accurate tracking of field service technicians, utility crews, and fueling trucks.
• Coordinate Roll-Off operations by assigning box locations, preparing daily schedules in Microsoft Excel, and distributing staff assignments.
• Ensure operational readiness by confirming next-day assignments with drivers, operators, and fleet/sanitation personnel.
• Serve as a primary point of contact for drivers, operators, and field staff, responding to assignment inquiries and resolving scheduling issues.
• Process and manage employee availability, including leave requests (vacation, sick leave, Family and Medical Leave Act (FMLA), and emergency leave), through scheduling systems.
• Provide guidance and support to dispatch staff to ensure consistency, accuracy, and efficiency in operations.

Data Recording and Tracking • Maintain accurate and detailed records of work assignments, dispatch activities, and operational data.

• Update and manage fleet asset locations and operational status in Fleet Focus and Samsara.
• Document and update operational status across various fleet-related programs, ensuring data integrity and accessibility.
• Record and maintain fuel usage and fleet supply data using TMS Com.
• Maintain records of service agreements, rental equipment, and vendor services.
• Prepare, process, and maintain confidential employee performance documentation, ensuring secure handling and accurate distribution tracking.
• Document and support investigations of department-wide accidents using AssetWorks.
• Track and maintain records related to fuel distribution and fleet supply usage.
• Receive, document, and route citizen complaints to appropriate leadership, ensuring proper follow-up and resolution.

Administrative Support • Provide timely and accurate fleet-related information in response to calls and inquiries from all stakeholders.

• Prepare and distribute the daily after-hours, on-call contact list.
• Assist with onboarding processes, including new hire orientation and completion of I-9 employment eligibility documentation.
• Coordinate Commercial Driver's License (CDL) testing applications, scheduling, and fee processing for operators.
• Communicate assignments and coordinate work with private contractors performing services.
• Notify driver instructors of fleet accidents and coordinate communication with Milwaukee Police Department non-emergency services.
• Ensure compliance with departmental policies, safety regulations, and operational procedures.
• Activate and manage fuel cards, including issuing new and replacement cards to operators.
• Monitor adherence to scheduling protocols, communication standards, and data entry requirements.
• Identify process improvement opportunities within dispatch, scheduling, and reporting functions to enhance service delivery.
• Serve as a liaison between management, field personnel, and administrative staff to ensure clear and effective communication.

Snow and Ice Control • Maintain and update workforce availability for snow operations and other critical response efforts.

• Support 24-hour snow and ice control operations as an active member of the dispatch team.
• Coordinate and execute snow operation communications, including contacting drivers and documenting activity in the snow database.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

Conditions of Employment

The Public Works Dispatcher - Lead must be willing and able to: • Work variable and extended hours to meet the City's needs during weather-related events and other emergencies that may include evenings, weekends, and holidays.

• Withstand prolonged exposure to variable and extreme weather conditions, including rain, wind, excessive heat, intense cold, and snow.
• Be available 24 hours per day/3…