Law Firm Intake Specialist/Administrative Assistant

Job Overview

We are seeking a dynamic and detail-oriented Law Firm Intake Specialist/Administrative Assistant to join our legal team. This vital role combines client intake responsibilities with comprehensive administrative support, ensuring smooth operations and exceptional client service. The ideal candidate will possess a strong understanding of legal procedures, excellent communication skills, and the ability to manage multiple tasks efficiently. This paid position offers an exciting opportunity to grow within a fast-paced legal environment while making a meaningful impact on clients’ lives.

Responsibilities

• Serve as the first point of contact for prospective clients, conducting professional and empathetic phone screenings to gather essential case information across various practice areas.
• Schedule consultations and coordinate appointments with attorneys, ensuring seamless communication between clients and legal staff.
• Maintain accurate and organized client records using our legal case management system.
• Assist with document review, data entry, filing, and general clerical tasks to support daily office operations.
• Conduct preliminary legal research using LexisNexis to assist attorneys in case preparation when necessary.
• Manage incoming calls with professional phone etiquette, directing inquiries appropriately and providing exceptional customer service.
• Support administrative functions such as proofreading legal documents, transcribing notes, managing correspondence, and handling confidential information with discretion.

Skills

• Strong organizational skills with the ability to prioritize tasks effectively in a busy environment.
• Excellent verbal and written communication skills for interviewing clients and drafting correspondence.
• Proficiency in legal research tools such as LexisNexis; familiarity with legal document management systems is preferred.
• Experience with legal administrative tasks such as document review, proofreading, transcription, contracts drafting, and procedural law knowledge.
• Familiarity with project management principles to coordinate multiple cases and deadlines efficiently.
• Ability to handle sensitive information discreetly while maintaining professionalism at all times.
• Technical proficiency in data entry and familiarity with Office 365.

Join us to be part of a dedicated team that values professionalism, efficiency, and compassionate client service! This role offers an engaging environment where your organizational talents and legal knowledge can truly shine while supporting the success of our firm’s mission.

Pay: $17.00 - $18.00 per hour

Benefits:

• Paid sick time
• Paid time off
• Professional development assistance

Application Question(s):

• Do you agree to allow us to perform a background check?

Experience:

• administrative: 1 year (Preferred)

License/Certification:

• North Carolina Driver's license (Preferred)

Location:

• Raleigh, NC 27612 (Preferred)

Work Location: In person