Data Entry and Customer Service Representative

This position is a great opportunity to join a growing and impactful organization that offers a competitive compensation and benefits package such as medical, dental, vision, 100% matching 401K programs, tuition reimbursement, pet insurance, legal insurance, Paid Time Off, hybrid schedule, holiday pay, parking pass, and more.

We've won awards for being a top workplace for the past 4 years running, come see why our teams love to work here!

Job Summary

Internally, this position is known as the Member Services Representative and is a full-time hybrid position (~2 times in office per week) responsible for providing certification support and assistance to members of the IAED in accordance with established standards. This role will focus on maintaining certification and recertification records in a complex learning management system. Other responsibilities include, but are not limited to quality assurance, fulfillment, and responding to member inquiries in a timely manner.

Duties/Responsibilities:

• Interacts professionally with internal and external contacts
• Serves as a point of contact for members and agencies for certification guidance, ensuring that IAED policies and standards are met and upheld
• Enters all certification and recertification data
• Quality assures all data entered by identifying and correcting discrepancies
• Clarifies discrepancies with training officers or supervisors as needed
• Prioritizing, organizing, and completing multiple tasks/projects within assigned timelines, with a high degree of quality, accuracy, and follow through
• Tracks shipping dates, certification processing dates, and waivers
• Records notes of all transactions that occur
• Files and archives documents
• Assists with inventory
• Generates Quality Assurance Guide rental contracts
• Other duties as assigned

Qualifications/Skills and Knowledge Requirements:

• At least 1 year of data entry experience is required
• Experience with fulfillment, shipping, and inventory is preferred but not required
• Excellent organizational skills, strong oral, written, and interpersonal communications, and a strong commitment to customer service
• Excellent history of longevity in previous positions of employment
• Must have a high level of interpersonal skills to handle sensitive and confidential situations with demonstrated poise, tact, and diplomacy
• Demonstrates self-motivation and high initiative with sharp attention to detail while multitasking under tight deadlines
• Must have the ability to learn new computer systems and adapt to change quickly
• Proficient with Microsoft Office 365, Smartsheet
• Exhibits polite and professional communication via phone, e-mail, and mail
• Must work independently at times as well as follow specific directions to meet team goals and deadlines

Essential Job Functions:

• Prolonged periods of sitting at a desk and working on a computer
• Entering and checking data for long periods of time
• Communication in person, over the phone and in virtual meeting settings
• Problem-solving
• Concentrating for long periods of time
• Must be able to occasionally lift and carry 10-25 pounds

The Academy

Equal Opportunity Employer. The International Academies of Emergency Dispatch is based in the U.S. in downtown Salt Lake City, Utah. etc. www.emergencydispatch.org

Our Mission

“To advance and support the public-safety emergency telecommunications professional and ensure that citizens in need of emergency, health and social services are matched safely, quickly, and effectively with the most appropriate resource.”

Equal Employment Opportunity Employer Click here to view the Federal EEO poster: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience:

• Data entry: 1 year (Required)

Location:

• Salt Lake City, UT 84111 (Preferred)

Work Location: In person