Medical Receptionist/Front Office - Part-Time (Hillcrest)

Job Overview

We are seeking a dedicated and professional Part-Time Medical Receptionist/Front Office team member to join our healthcare facility located in Hillcrest. The ideal candidate will possess excellent communication skills, a strong understanding of medical administrative procedures, and a commitment to providing outstanding patient service. This role offers an opportunity to be the first point of contact for patients, ensuring smooth clinic operations while maintaining confidentiality and compliance with healthcare regulations. The position is designed for individuals eager to contribute to a dynamic healthcare environment through efficient administrative support and exceptional customer service.

Duties

• Greet patients warmly, verify insurance information, and assist with patient check-in and check-out processes.
• Manage appointment scheduling using electronic health record (EHR) system EClinicalworks.
• Verify insurance coverage, process payments, and handle medical collections accurately.
• Maintain and update patient records in compliance with HIPAA and clinical confidentiality policies.
• Work with referrals/authorizations.
• Answer multi-line phone systems professionally, providing clear communication and effective appointment management.
• Support clinical staff by coordinating care plans and facilitating communication between patients and healthcare providers.
• Utilize computer skills including Microsoft 365 and specialized EHR systems like eClinicalWorks/EPIC to manage administrative tasks efficiently.

Requirements

• Must have at least 2 years prior experience in a medical office setting or healthcare environment.
• Knowledge of health insurance authorization and verification processes, Medicare procedures, and medical billing practices.
• Familiarity with electronic health records (EHR) systems such as Epic, EClinicalWorks is essential.
• Strong understanding of medical terminology, and documentation review processes.
• Excellent customer service skills with professional phone etiquette and the ability to handle sensitive information discreetly.
• Bilingual abilities are a plus to effectively serve diverse patient populations.
• Proficiency in clerical tasks including filing, data entry, and managing office supplies.
• Ability to work independently while maintaining a collaborative team approach in a fast-paced clinic environment.
• Pleasant demeaner and approach with patients.

Pay: $21.00 - $25.00 per hour

Work Location: In person