Inside Sales Manager
tapouts · Los Angeles, California, United States · Posted Jun 29, 2026
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Location: Onsite at Venice Beach, CA. 5 days a week.
Type: Full Time
You will build and run tapouts phone sales channel. The calls, the playbook, and the team.
Over time you grow into broader phone operations leadership.
About Us
tapouts is a fast-growing startup on a mission to reach a million kids with the social-emotional skills they need to thrive.
Every week, thousands of kids ages 4 to 16 hop onto Zoom for a 30-minute tapouts pod. With certified coaches and small peer groups, they learn to name what they're feeling, push through frustration without shutting down, and handle life's hard moments
We built tapouts because childhood got harder, fast. Anxiety is at record highs. Screens arrived before kids had the skills to live with them.
Thousands of families have already joined, and thousands more sign up every month. We're just getting started.
If you're a sales leader who wants to drive real growth while being part of something that genuinely changes kids' lives, this is the right place for you!
About The Role
You'll build and run tapouts' phone sales channel. The calls, the playbook, and the team. Starting with one agent and growing toward a small team of three to five, you'll own every parent conversation that drives our subscription growth, from drop off recovery to post trial conversion to concierge support.
This role is a player coach. At the start, you're on the phones alongside the first agent. Converting trials, recovering drop offs, and learning the parent conversation deeply. As the team scales, you shift into hiring, coaching, and operational leadership. Over time, your scope expands to include broader phone operations across the company.
We're looking for someone who has built or run a phone sales motion before, and who is comfortable both on calls and managing the people making them. You'll work directly with the founders, Operations, Customer Service, and Marketing.
What Success Looks Like
Phone channel operational: A clear playbook, queue logic, and operating cadences running within 60 days. The first agent is hired and ramping.
Trial to paid lift: Conversion moves from 67% toward 75% within 90 days, driven by a tight post trial motion.
Drop off recovery: Sign up help calls recover a meaningful share of parents who got stuck in the funnel.
Team in place: Agents hired, onboarded, and operating at SLA. Quality of conversation, not just volume.
Transparency by design: Every call recorded, dispositioned, and reviewable. Every metric is tracked.
Healthy churn: Sales sold subscriptions retain at parity with organic signups. We're selling to fit, not pressuring to close.
Key Responsibilities
Phone Channel & Playbook Own all call motions: welcome, post-trial conversion, no-show recovery, and concierge. Build and maintain scripts, objection handling, and queue policies based on real data.
Player-Coach Sales Start on the phones (60% of your time), personally handling high-stakes conversions and complex objections while managing the team.
Team Building Hire, onboard, and develop agents from one to three-to-five. Build the ramp program, run weekly call scoring, and lead 1:1 coaching.
Operations & Performance Own SLA compliance, conversion rates, and churn. Run daily standups, weekly KPI reviews, and stay current on TCPA and 10DLC compliance.
Cross-Functional Collaboration Partner with Operations, Customer Service, Marketing, and Engineering to align on capacity, handoffs, messaging, and tooling.