Clinic Assistant I, II, III, IV, V

Job Description:

CLINIC ASSISTANT (I, II, III, IV, V) At Neighborhood Health, we’re passionate about our mission to provide a kind and caring premiere workforce. Our team-based approach to comprehensive patient care creates a challenging and rewarding work environment where you have a direct role in helping members of our community receive quality medical services they can afford. And that’s something you can feel good about.  As a member of our growing team, you will feel at home in a fun and diverse community of healthcare professionals. Our goal is simple: improving access to healthcare in our community and surrounding areas. Together, we are all committed to building healthier communities by delivering comprehensive, quality health care with compassion and respect. As the Clinic Assistant you will participate in a team approach to patient care, working integratively with others and face-to-face with patients adapting quickly to changing priorities, while maintaining a high level of detail and exemplary customer service. The ultimate design and goal of the Clinic Assistant is to become proficient in all five (5) Clinic Assistant Levels to promote cross-training and create system redundancy for continual quality improvement and back-up coverage. Maintain patient confidentiality and ensure compliance with HIPAA policies and procedures. ESSENTIAL DUTIES & RESPONSIBILITIES The employee will be assessed for their strengths upon hire and begin onboarding in one of the following areas: Front Desk, Appointment Scheduling, Pre-Certification, Referral Management, Back Office Support and have competencies signed-off by immediate supervisor and/or COO in the within three months of service from date of employment to be officially classified as a Clinic Assistant 1. For each additional Clinic Assistant Level achieved the employee will enhance their position as a Clinic Assistant and compensation will be assigned appropriately. Clinic Assistant I is the entry level; this may be the Clinic Assistant’s primary scope of responsibilities even as the Clinic Assistant achieves additional levels. If the Clinic Assistant elects to or is unable to achieve additional levels the Clinic Assistant will be documented as being at level I. •Clinic Assistant II, III, IV, or V will be achieved when the Clinic Assistant I has been signed off on competencies for an additional level such as Front Desk responsibilities, Appointment Scheduling responsibilities, Pre-Certification responsibilities, Referral responsibilities and/or Medical Assistant Back Office Support responsibilities. •The ultimate design and goal of the Clinic Assistant is to become proficient in all five (5) Clinic Assistant Levels to promote cross-training and create system redundancy for continual quality improvement and back-up coverage. To achieve and maintain the compensation awarded per each level, the expectation will be for the Clinic Assistant to remain adaptable and willing to be flexible working any area of responsibility achieved per the need of Neighborhood Health. Front Desk Responsibilities •Welcomes patients and visitors by greeting patients and visitors, in-person or on the telephone in a professional, courteous, and efficient manner •Collect co-pays as indicated Calculate income for Sliding Fee Scale •Maintain patient flow; keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, reminding provider of service delays •Comforts patients by anticipating patient’s anxieties, answering patient’s questions •Provide Check-out Support and schedule return appointments •Maintain current demographics and insurance information at each visit •Review any eligibility issues on all patients prior to visit •Assist with scanning and indexing of medical documents •Maintain confidentiality of patient’s private protected medical information •Helps patients in distress by responding to emergencies •Maintains front desk inventory and equipment by checking stock to determine inventory level; anticipating needed supplies Masters the ability to identify and assign correct insurance on patient accounts including subscriber information required for proper billingEstablish Competency eClinical Works (eCW) Check Off Learning Modules and understand the importance of gathering all information needed to complete patient registration: usual provider, guarantor, insurance cards, driver’s licenseMaster eCW Workflow to Check Out patients, Schedule New & Recheck, Print Patient Summaries, Labs, Appt. Reminders, and Patient InstructionsInitiate and Update HIPAA FormsRun Self Pay Checklist and Medicaid Eligibility, apply information to the patient account & route verification to billing teamPerform opening and Closing Reception Service dutiesCoordinate with the Triage Nurse, urgent emergent patient walk-in appointmentsCoordinate customer services for patients arriving late by collaborating with the Triage Nurse and Provi…