Retail Customer Service Representative

At Covenant Apex Solutions, we work alongside AT&T to deliver exceptional retail experiences for customers across Austin. We're hiring a Retail Customer Service Representative to be the face of that experience, someone who genuinely enjoys helping people and thrives in a fast-paced, in-person environment.

This is a fully in-person, full-time role with base pay plus commission, so your earnings reflect the quality of service and results you deliver.

What You'll Do:

• Serve as the primary point of contact for customers at AT&T retail events and locations, guiding them through product options, plans, and promotions
• Help customers navigate device upgrades, trade-in programs, and new activations in a clear and approachable way
• Accurately process customer transactions using AT&T retail systems while maintaining compliance
• Resolve customer concerns efficiently, escalating to leadership when needed
• Support store merchandising, product displays, and promotional setups to ensure a welcoming retail environment
• Consistently deliver a high-quality experience that drives customer satisfaction and repeat business

What We're Looking For:

• Genuinely customer-focused with strong interpersonal and communication skills
• Comfortable in a retail or event-based in-person environment — this is not a remote or call center role
• Able to stay organized, manage multiple customer interactions, and perform under pressure
• Prior experience in retail, hospitality, or customer service preferred
• High school diploma or GED required
• Must be available for a full-time in-person schedule in the Austin area

What We Offer:

• Base pay plus commission structure
• Hands-on paid training focused on AT&T products and customer engagement
• Growth opportunities within a fast-expanding company
• A supportive team environment that values your contribution

If you take pride in delivering great customer experiences and want a role where your performance is recognized and rewarded, we'd love to hear from you.

Pay: From $3,000.00 per month

Work Location: In person