IT Support Technician

We are seeking an exceptional IT Support Technician for our New Orleans QA Testing Facility.  This is an exciting new role, in our recently opened testing facility.

DUTIES AND RESPONSIBILITIES

Responsibility for the NOLA Service Desk and the efficient and timely delivery of 1st/2nd line IT support to the QA testing teams

Provisioning of testing equipment to QA projects in a timely manner

Day to administration of local servers, systems and network devices

Implementation of global policies defined by the IT Director and Head of InfoSec

IT Procurement for this facility

Negotiation and maintenance of vendor and consultant contracts and service agreements

Maintain complete, detailed documentation of all services and systems

Managing and auditing of all IT assets in the facility

Vulnerability scanning and patching of endpoints

Addressing security events raised by the SIEM solution

Shift patterns may be flexible